SmartPass incident

Creating Passes

Major Resolved

SmartPass experienced a major incident on October 7, 2026 affecting Website and iOS App, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 05:03 PM UTC
Resolved
Oct 07, 2026, 05:21 PM UTC
Duration
18m
Detected by Pingoru
Oct 07, 2026, 05:03 PM UTC

Affected components

WebsiteiOS App

Update timeline

  1. investigating Oct 07, 2026, 05:03 PM UTC

    We're currently experiencing elevated errors during Hall Pass Creation

  2. monitoring Oct 07, 2026, 05:16 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Oct 07, 2026, 05:21 PM UTC

    This incident has been resolved, and customers should be able to create hall passes again 🎉