SmartPass Outage History

SmartPass is up right now

SmartPass had 22 outages in the last 2 years totaling 51h 52m of downtime, averaging 0.9 incidents per month.

There were 22 SmartPass outages since January 28, 2025 totaling 51h 52m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: smartpass.instatus.com

Major October 7, 2026

Creating Passes

Detected by Pingoru
Oct 07, 2026, 05:03 PM UTC
Resolved
Oct 07, 2026, 05:21 PM UTC
Duration
18m
Affected: WebsiteiOS App
Timeline · 3 updates
  1. investigating Oct 07, 2026, 05:03 PM UTC

    We're currently experiencing elevated errors during Hall Pass Creation

  2. monitoring Oct 07, 2026, 05:16 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Oct 07, 2026, 05:21 PM UTC

    This incident has been resolved, and customers should be able to create hall passes again 🎉

Read the full incident report →

Minor August 28, 2026

Failures making changes to Classes

Detected by Pingoru
Aug 28, 2026, 10:15 AM UTC
Resolved
Aug 28, 2026, 08:11 PM UTC
Duration
9h 56m
Timeline · 3 updates
  1. identified Aug 28, 2026, 10:15 AM UTC

    We've identified an issue with editing Classes. Syncs from external partners are delayed, and manual edits are rejected. We're working on resolving the issue..

  2. monitoring Aug 28, 2026, 08:03 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Aug 28, 2026, 08:11 PM UTC

    This incident has been resolved..

Read the full incident report →

Major June 22, 2026

SmartPass unavailable

Detected by Pingoru
Jun 22, 2026, 11:44 AM UTC
Resolved
Jun 22, 2026, 11:50 AM UTC
Duration
6m
Affected: WebsiteiOS App
Timeline · 2 updates
  1. monitoring Jun 22, 2026, 11:44 AM UTC

    We have identified an issue with our Redis cache, which resulted in errors in live updates, hall pass creation, and login. We have applied a fix and are monitoring as systems come back online.

  2. resolved Jun 22, 2026, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Unable to end hall passes

Detected by Pingoru
Feb 06, 2026, 01:02 PM UTC
Resolved
Feb 06, 2026, 01:22 PM UTC
Duration
19m
Timeline · 2 updates
  1. investigating Feb 06, 2026, 01:02 PM UTC

    We are currently investigating this incident..

  2. resolved Feb 06, 2026, 01:22 PM UTC

    This incident has been resolved..

Read the full incident report →

Major February 3, 2026

SmartPass Web App Unavailable

Detected by Pingoru
Feb 03, 2026, 06:37 PM UTC
Resolved
Feb 03, 2026, 09:30 PM UTC
Duration
2h 52m
Timeline · 3 updates
  1. investigating Feb 03, 2026, 06:37 PM UTC

    We are currently investigating this incident..

  2. monitoring Feb 03, 2026, 06:46 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Feb 03, 2026, 09:30 PM UTC

    This incident has been resolved. Our upstream provider has resolved the issue..

Read the full incident report →

Minor January 29, 2026

Dedicated Kiosk Accounts unable to sign in

Detected by Pingoru
Jan 29, 2026, 01:53 PM UTC
Resolved
Jan 29, 2026, 02:50 PM UTC
Duration
57m
Timeline · 2 updates
  1. identified Jan 29, 2026, 01:53 PM UTC

    We are continuing to work on a fix for this incident..

  2. resolved Jan 29, 2026, 02:50 PM UTC

    This incident has been resolved..

Read the full incident report →

Major January 12, 2026

SmartPass is unavailable

Detected by Pingoru
Jan 12, 2026, 02:54 PM UTC
Resolved
Jan 12, 2026, 03:18 PM UTC
Duration
24m
Timeline · 2 updates
  1. investigating Jan 12, 2026, 02:54 PM UTC

    We are currently investigating this incident..

  2. resolved Jan 12, 2026, 03:18 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor January 8, 2026

Errors when creating passes

Detected by Pingoru
Jan 08, 2026, 07:30 PM UTC
Resolved
Jan 08, 2026, 08:45 PM UTC
Duration
1h 15m
Timeline · 4 updates
  1. investigating Jan 08, 2026, 07:30 PM UTC

    We are currently investigating this incident..

  2. identified Jan 08, 2026, 07:42 PM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Jan 08, 2026, 08:31 PM UTC

    We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time..

  4. resolved Jan 08, 2026, 08:45 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor November 10, 2025

Issues signing into SmartPass

Detected by Pingoru
Nov 10, 2025, 02:51 PM UTC
Resolved
Nov 10, 2025, 04:04 PM UTC
Duration
1h 13m
Timeline · 2 updates
  1. monitoring Nov 10, 2025, 02:51 PM UTC

    We implemented a fix and are currently monitoring the result..

  2. resolved Nov 10, 2025, 04:04 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor October 22, 2025

SmartPass is unresponsive

Detected by Pingoru
Oct 22, 2025, 05:43 PM UTC
Resolved
Oct 22, 2025, 05:51 PM UTC
Duration
8m
Timeline · 2 updates
  1. investigating Oct 22, 2025, 05:43 PM UTC

    Users are experiencing errors when accessing SmartPass.

  2. resolved Oct 22, 2025, 05:51 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor October 14, 2025

Admin accounts page not showing user tables

Detected by Pingoru
Oct 14, 2025, 05:34 PM UTC
Resolved
Oct 14, 2025, 06:02 PM UTC
Duration
28m
Timeline · 3 updates
  1. identified Oct 14, 2025, 05:34 PM UTC

    We are continuing to work on a fix for this incident..

  2. monitoring Oct 14, 2025, 05:59 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Oct 14, 2025, 06:02 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor September 16, 2025

Google Login Errors

Detected by Pingoru
Sep 16, 2025, 02:50 PM UTC
Resolved
Sep 16, 2025, 03:38 PM UTC
Duration
48m
Timeline · 3 updates
  1. investigating Sep 16, 2025, 02:50 PM UTC

    We are currently investigating reports of errors when logging in using the Google integration..

  2. monitoring Sep 16, 2025, 03:22 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Sep 16, 2025, 03:38 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor September 15, 2025

Issues logging in to SmartPass

Detected by Pingoru
Sep 15, 2025, 09:42 PM UTC
Resolved
Sep 15, 2025, 10:42 PM UTC
Duration
1h
Timeline · 2 updates
  1. resolved Sep 15, 2025, 09:42 PM UTC

    This incident has been resolved..

  2. resolved Sep 15, 2025, 10:42 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 12, 2025

Google Cloud is experiencing issues

Detected by Pingoru
Jun 12, 2025, 06:15 PM UTC
Resolved
Jun 12, 2025, 07:15 PM UTC
Duration
59m
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:15 PM UTC

    Profile pictures are currently not visible for some schools.

  2. identified Jun 12, 2025, 06:35 PM UTC

    We are investigating an issue with our upstream service provider. Parts of the SmartPass app may appear slow to load..

  3. identified Jun 12, 2025, 06:43 PM UTC

    Google Cloud appears to be experiencing prolonged issues. We are continuing to monitor SmartPass services, but workflows may be slow or degraded while Google resolves the issues on their end..

  4. resolved Jun 12, 2025, 07:15 PM UTC

    Google Cloud is functional again as of 3:15 PM ET. SmartPass is fully operational..

Read the full incident report →

Major June 10, 2025

Admin Analytics are unavailable

Detected by Pingoru
Jun 10, 2025, 07:44 AM UTC
Resolved
Jun 10, 2025, 11:52 PM UTC
Duration
16h 8m
Timeline · 2 updates
  1. identified Jun 10, 2025, 07:44 AM UTC

    The Analytics page is currently unavailable, due to a system outage with our upstream provider. We are monitoring the status of the analytics service. All other functionality, including Hall Passes, are fully operational at this time..

  2. resolved Jun 10, 2025, 11:52 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 8, 2025

Reports of slow web requests.

Detected by Pingoru
May 08, 2025, 05:39 PM UTC
Resolved
May 08, 2025, 06:13 PM UTC
Duration
34m
Timeline · 3 updates
  1. investigating May 08, 2025, 05:39 PM UTC

    We are currently investigating this incident..

  2. monitoring May 08, 2025, 06:12 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved May 08, 2025, 06:13 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 7, 2025

Some flex activities were not visible to students

Detected by Pingoru
Feb 07, 2025, 02:02 PM UTC
Resolved
Feb 07, 2025, 02:58 PM UTC
Duration
56m
Timeline · 2 updates
  1. investigating Feb 07, 2025, 02:02 PM UTC

    For about an hour this morning, students were unable to see all activities in a flex period when attempting to sign up. The issue has been resolved..

  2. resolved Feb 07, 2025, 02:58 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 4, 2025

Degraded performance on Kiosk Mode

Detected by Pingoru
Feb 04, 2025, 01:30 PM UTC
Resolved
Feb 04, 2025, 05:05 PM UTC
Duration
3h 35m
Timeline · 3 updates
  1. investigating Feb 04, 2025, 01:30 PM UTC

    We're investigating reports of users unable to create passes in kiosk mode..

  2. monitoring Feb 04, 2025, 04:53 PM UTC

    We implemented a fix and are currently monitoring the result. Please make sure to refresh your browser to get the latest fixes..

  3. resolved Feb 04, 2025, 05:05 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 3, 2025

Degraded performance on Hall Monitor

Detected by Pingoru
Feb 03, 2025, 04:29 PM UTC
Resolved
Feb 03, 2025, 11:03 PM UTC
Duration
6h 33m
Timeline · 3 updates
  1. investigating Feb 03, 2025, 04:29 PM UTC

    We have received multiple reports of degraded performance (lagging, freezing) on the Hall Monitor page. We are investigating these issues..

  2. monitoring Feb 03, 2025, 08:49 PM UTC

    We implemented a fix and are currently monitoring the result. Please reach out to Support if you experience further issues after refreshing the page..

  3. resolved Feb 03, 2025, 11:03 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor January 28, 2025

Some customers are unable to end a hall pass

Detected by Pingoru
Jan 28, 2025, 08:47 PM UTC
Resolved
Jan 28, 2025, 10:18 PM UTC
Duration
1h 31m
Timeline · 2 updates
  1. investigating Jan 28, 2025, 08:47 PM UTC

    During this time some customers were not able to end hall passes. .

  2. resolved Jan 28, 2025, 10:18 PM UTC

    This incident has been resolved. Customers are now able to end hall passes..

Read the full incident report →