SmartBear incident

AlertSite: AlertSite UXM Dashboard Unavailability

Critical Resolved View vendor source →

SmartBear experienced a critical incident on May 28, 2026 affecting UXM Dashboard and UXM Document Manager and 1 more component, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 10:38 AM UTC
Resolved
May 28, 2026, 05:06 PM UTC
Duration
6h 27m
Detected by Pingoru
May 28, 2026, 10:38 AM UTC

Affected components

UXM DashboardUXM Document ManagerUXM Account Summary

Update timeline

  1. investigating May 28, 2026, 10:38 AM UTC

    We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses

  2. identified May 28, 2026, 12:25 PM UTC

    The issue has been identified and the team is working through recovery efforts.

  3. identified May 28, 2026, 02:00 PM UTC

    Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.

  4. monitoring May 28, 2026, 04:27 PM UTC

    We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.