SmartBear incident
AlertSite: AlertSite UXM Dashboard Unavailability
Resolved after 6 hours 27 minutes, affecting UXM Dashboard and UXM Document Manager and 1 more, on May 28, 2026.
We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Affected components
Update timeline
- investigating May 28, 2026, 10:38 AM UTC
We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses
- identified May 28, 2026, 12:25 PM UTC
The issue has been identified and the team is working through recovery efforts.
- identified May 28, 2026, 02:00 PM UTC
Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.
- monitoring May 28, 2026, 04:27 PM UTC
We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
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