Skyhigh Security incident

SKI-467 - Incident - Intermittent Issues Accessing Web Protection Logging Data For Singapore Region

Resolved after 9 hours 26 minutes, affecting Skyhigh Secure Web Gateway (Logging) and CASB POPs Asia (Singapore DLP PoP), on November 9, 2026.

investigating Nov 09, 2026, 07:24 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Started
Nov 09, 2026, 06:13 PM UTC
Resolved
Nov 10, 2026, 03:39 AM UTC
Duration
9h 26m
Detected by Pingoru
Nov 09, 2026, 06:13 PM UTC

Affected components

Skyhigh Secure Web Gateway (Logging)CASB POPs Asia (Singapore DLP PoP)

Update timeline

  1. identified Nov 09, 2026, 06:13 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Nov 09, 2026, 07:24 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Nov 10, 2026, 03:39 AM UTC

    Incident resolved

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