Simetrik had 11 outages in the last 2 years totaling 31h 6m of downtime — averaging 0.5 incidents per month.
There were 11 Simetrik outages since September 18, 2025 totaling 31h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service outage detected with Universal Reconciliator API service in BRAZIL
Service outage detected with Universal Reconciliator API service in BRAZIL
Service outage detected with Authentication service in BRAZIL
Service outage detected with Authentication service in BRAZIL
Service outage detected with Authentication service in MEXICO
Service outage detected with Authentication service in MEXICO
We are currently investigating an issue affecting dashboard visual downloads. Our team is actively working on it, and we will provide more information on our status page shortly
Dashboard visual downloads have been restored. We are currently monitoring the service to ensure continued stability.
We have completed our monitoring and verified that all systems are operating normally. The issue with dashboard visual downloads is officially resolved.
One of our infrastructure providers (Snowflake), has reported a service disruption impacting core platform functionality in the Asia Pacific (Mumbai) region, which is affecting our APAC tenant. As a result, customers may experience degraded performance, and potential delays or failures in background workloads and data ingestion processes. Snowflake has acknowledged the incident on their status page, confirmed the impact on customer workloads, and stated that their engineering teams are actively working on mitigation efforts. At this time, a definitive root cause has not been confirmed, and an estimated time for full recovery has not yet been provided. We are closely monitoring the situation and will continue to share updates as more information becomes available.
Snowflake has confirmed that the incident has been mitigated and service has been restored in the affected region. From our side, we have identified a small number of processes that require re-execution, which are currently being addressed. During the incident, customers may have experienced temporary slowness, but processes should now be operating normally. We will continue monitoring the platform throughout the day to ensure all executions complete successfully and that no further issues arise.
The incident affecting the APAC tenant has remained resolved, and the service continues to operate normally. Following a period of monitoring, we have confirmed that the platform is stable and operating as expected, with no further issues observed. We appreciate your patience and understanding while this issue was being addressed.
Service outage detected with Accounting Translator API service in GLOBAL
Service outage detected with Accounting Translator API service in GLOBAL
Between 3:00 and 3:20 a.m. (GMT-5), the Pulsar service (used to communicate actions executed in the Reconciliation engine) experienced a temporary loss of connection. As a result, some processes were not completed as expected. We have identified the affected jobs and are working to complete the execution of any pending ones. The platform is currently fully operational and running normally. Should you need any assistance or clarification, please reach out to our support team.
We continue working on the execution of the affected jobs to ensure all processes are completed successfully. Our support channels remain open for any assistance or clarification you may need.
Progress continues on the execution of the affected jobs, and results are positive. We’ll share a new update once the situation is fully mitigated.
The incident has been successfully mitigated, and Simetrik’s platform remains stable and fully operational. All affected jobs have been processed, and the overall behavior of related components remains within normal parameters. We’ll continue to monitor the platform closely to ensure consistent performance and stability. If any additional situation requires follow-up, the corresponding users will be contacted directly through our support channels.
Service outage detected with Download service in GLOBAL
Service outage detected with Download service in GLOBAL
We are currently investigating an issue affecting the proper use of the platform. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this incident. Updates will be shared here as more information becomes available.
The issue affecting platform usage has been resolved, and all services have been restored. Our team continues to closely monitor the system to ensure stability and optimal performance. We appreciate your patience and understanding throughout this incident.
The platform has remained stable, and all services are operating normally. This incident is now considered resolved. A detailed Root Cause Analysis (RCA) will be published soon through our Help Center. We appreciate your patience and understanding while our team worked to restore full functionality.
We are currently experiencing login disruptions due to ongoing outages in third-party platforms (Auth0 and Cloudflare). This issue is affecting the authentication process on our platform. We are actively monitoring the situation and will provide updates as they become available.
The login service has started to recover, and users should now be able to authenticate successfully. We are closely monitoring the situation to ensure full stability and will provide further updates if necessary.
The login service is stable. The provider has confirmed the implementation and successful completion of the fix. All authentication processes are operating normally.