Simetrik had 24 outages in the last 2 years totaling 180h 9m of downtime — averaging 1 incident per month.
There were 24 Simetrik outages since May 21, 2024 totaling 180h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service outage detected with Authentication service in MEXICO
Service outage detected with Authentication service in MEXICO
We are currently investigating an issue affecting dashboard visual downloads. Our team is actively working on it, and we will provide more information on our status page shortly
Dashboard visual downloads have been restored. We are currently monitoring the service to ensure continued stability.
We have completed our monitoring and verified that all systems are operating normally. The issue with dashboard visual downloads is officially resolved.
Service outage detected with Universal Reconciliator API service in BRAZIL
Service outage detected with Universal Reconciliator API service in BRAZIL
One of our infrastructure providers (Snowflake), has reported a service disruption impacting core platform functionality in the Asia Pacific (Mumbai) region, which is affecting our APAC tenant. As a result, customers may experience degraded performance, and potential delays or failures in background workloads and data ingestion processes. Snowflake has acknowledged the incident on their status page, confirmed the impact on customer workloads, and stated that their engineering teams are actively working on mitigation efforts. At this time, a definitive root cause has not been confirmed, and an estimated time for full recovery has not yet been provided. We are closely monitoring the situation and will continue to share updates as more information becomes available.
Snowflake has confirmed that the incident has been mitigated and service has been restored in the affected region. From our side, we have identified a small number of processes that require re-execution, which are currently being addressed. During the incident, customers may have experienced temporary slowness, but processes should now be operating normally. We will continue monitoring the platform throughout the day to ensure all executions complete successfully and that no further issues arise.
The incident affecting the APAC tenant has remained resolved, and the service continues to operate normally. Following a period of monitoring, we have confirmed that the platform is stable and operating as expected, with no further issues observed. We appreciate your patience and understanding while this issue was being addressed.
Service outage detected with Accounting Translator API service in GLOBAL
Service outage detected with Accounting Translator API service in GLOBAL
Between 3:00 and 3:20 a.m. (GMT-5), the Pulsar service (used to communicate actions executed in the Reconciliation engine) experienced a temporary loss of connection. As a result, some processes were not completed as expected. We have identified the affected jobs and are working to complete the execution of any pending ones. The platform is currently fully operational and running normally. Should you need any assistance or clarification, please reach out to our support team.
We continue working on the execution of the affected jobs to ensure all processes are completed successfully. Our support channels remain open for any assistance or clarification you may need.
Progress continues on the execution of the affected jobs, and results are positive. We’ll share a new update once the situation is fully mitigated.
The incident has been successfully mitigated, and Simetrik’s platform remains stable and fully operational. All affected jobs have been processed, and the overall behavior of related components remains within normal parameters. We’ll continue to monitor the platform closely to ensure consistent performance and stability. If any additional situation requires follow-up, the corresponding users will be contacted directly through our support channels.
Service outage detected with Download service in GLOBAL
Service outage detected with Download service in GLOBAL
We are currently investigating an issue affecting the proper use of the platform. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this incident. Updates will be shared here as more information becomes available.
The issue affecting platform usage has been resolved, and all services have been restored. Our team continues to closely monitor the system to ensure stability and optimal performance. We appreciate your patience and understanding throughout this incident.
The platform has remained stable, and all services are operating normally. This incident is now considered resolved. A detailed Root Cause Analysis (RCA) will be published soon through our Help Center. We appreciate your patience and understanding while our team worked to restore full functionality.
We are currently experiencing login disruptions due to ongoing outages in third-party platforms (Auth0 and Cloudflare). This issue is affecting the authentication process on our platform. We are actively monitoring the situation and will provide updates as they become available.
The login service has started to recover, and users should now be able to authenticate successfully. We are closely monitoring the situation to ensure full stability and will provide further updates if necessary.
The login service is stable. The provider has confirmed the implementation and successful completion of the fix. All authentication processes are operating normally.
We have identified an issue affecting the use of bookmarked or pre-saved links created prior to the release of our most recent version (May 20, 2025). When attempting to access resources using these links, you may encounter an error message. This is due to recent changes in our platform’s routing structure. We understand that this may cause inconvenience and want to assure you that we are actively working to provide a solution as quickly as possible. Please note that all resources remain available and fully functional through the Resource Explorer. We are currently working on implementing automatic redirection from old links to their updated counterparts. We will keep you informed of any developments. Thank you for your understanding.
We continue to make progress toward resolving the issue affecting bookmarked or pre-saved links. The affected resources remain accessible through the Resource Explorer. We appreciate your patience and will share a new update as soon as the fix is deployed.
The issue affecting access through bookmarked or pre-saved links has been successfully resolved. All outdated links should now redirect correctly. Thank you for your patience while we worked on this fix. The corresponding Root Cause Analysis (RCA) will be published shortly in our Help Center.
We are currently investigating this issue.
This incident has been resolved.
We are currently facing disruptions in certain functionalities of our tool. These include access to the templates service from the reconciler, downloads from the accounting translator and the data analysis module, as well as the visibility of the diagrams service. Our technical team is working diligently to restore these services to normal. We will keep you informed with updates on our progress.
The affected services have been successfully restored, and our team is actively monitoring the situation to ensure their proper functioning.
After monitoring the previously affected services, we can confirm they have been fully stabilized. The RCA report will be made available through the Help Center shortly.
Currently, some accounts are experiencing intermittency in the connection with Gmail, which has caused delays in the Gmail, Sheets, and Drive email integrations
Our team continues to investigate the intermittency in the connection with Gmail affecting some accounts. As a mitigating action, we are periodically sending the information to ensure continuity in the email, Sheets, and Drive integrations while we work on resolving the issue.
After investigating the issue, it was determined that the problem was related to the assignment of credentials in Gmail. This issue has now been successfully resolved, and the email integrations with Gmail, Sheets, and Drive are functioning normally. We will continue to monitor the situation to ensure stable performance
We are pleased to report that the issue related to credential assignment in Gmail has been fully resolved. Email integrations with Gmail, Sheets, and Drive are now functioning normally. Thank you for your patience and understanding.
Greetings, Currently, some accounts are experiencing queuing in their processes due to loads generated through the integration service. Our support and technology team is working on speeding up these processes to minimize the impact observed. We will keep you informed through this channel.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
Most of the pending load in the affected accounts has now been completed. We are continuing to monitor the behavior of the jobs triggered by the load itself.
We are currently monitoring the progress of the jobs triggered by the completed load. Relevant actions have been taken to minimize the duration of this process in the affected accounts.
We hereby inform that pending jobs arising from the reported issue have been successfully completed, marking the resolution of this incident. The RCA report with the details of what occurred will soon be published in our help center.
Our Universal Reconciliator is currently experiencing system slowness intermittently. This may impact users' ability to perform some tasks efficiently. Our engineers are investigating the cause and will implement the necessary solutions to restore optimal performance.
We are pleased to report that the tool's performance remains stable. We are continuing to actively monitor it to ensure its optimal functioning. We have determined that the issue originated with our database provider, with whom we are working to clarify the necessary details and determine the appropriate actions.
Our tech team continues to work closely with our database provider to ensure the stability of the tool. At the same time, we are maintaining active monitoring to ensure the tool's usability.
Our database provider is actively working to resolve the issue causing the intermittent latency. Meanwhile, our technology team continues to closely monitor the system's performance to ensure uninterrupted operations and minimize any potential impact.
We have received confirmation from our database provider's technical team that the reported issue has been fully resolved at its root cause. Our internal team, which has been continuously monitoring to ensure operational continuity, has verified the normalization of the service provided by the supplier. The details of the incident will be shared in the RCA to be published in our Help Center.
Greetings, We wish to inform you that today at 3:01 PM (GMT-5), for approximately 11 minutes, our service was intermittently impacted by an issue with our authentication provider, Auth0, which reported operational problems. The mentioned intermittent issue manifested as difficulties in navigability and the authentication service. The operation is currently normalized and under preventive monitoring.
We had a problem with our asynchronous query system.
Our team identified the root cause and resolved the incident with our asynchronous query system.
Greetings, We would like to inform you that following the deployment of version 0.31 of the universal reconciler last night, a missing configuration was identified. This issue caused the self-managed reconciliations and integrations, scheduled to run automatically between 8:30 PM on August 20th and 8:30 AM on August 21st (GMT-5), to fail to execute as planned. The configuration issue has now been resolved, and the scheduled processes are running as expected. Our team is currently validating and addressing any potential impact on specific accounts during the period in question.
Update: We would like to inform that all the scheduled integrations that were not executed due to the incident have now been completed, and we are currently running the reconciliations that were also impacted by the same issue.
We would like to inform that all the scheduled integrations and reconciliations that were not executed due to the incident have now been completed. Thank you for your understanding and patience during this time.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
An overload issue has occurred in our TaskMonitor service.
In our next patch release, the fix will be deployed. Meanwhile, our system is operating normally.
We are currently experiencing display errors in our dashboards due to failures in our asynchronous mechanism caused by issues with our provider. Therefore, we will activate the synchronous query mechanism to unblock dashboard viewing. Our technical team is working with the provider to identify and resolve the issue permanently
We have successfully activated our synchronous query mechanism,the dashboards are now displaying correctly. Our technical team is working to resolve the issue with the asynchronous mechanism.
We are going to implement a production change to provide a permanent solution to the error occurring with the asynchronous query mechanism. During the implementation of this change, we will keep the synchronous query mechanism active to ensure uninterrupted visualization of the dashboards. Thank you for your understanding and patience during this time.
An overload issue has occurred in our service backend.
In our next patch release, the fix will be deployed. Meanwhile, our system is operating normally.