Simetrik experienced a notice incident on May 21, 2025 affecting Universal Reconciliator WEB application, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 21, 2025, 04:34 PM UTC
We have identified an issue affecting the use of bookmarked or pre-saved links created prior to the release of our most recent version (May 20, 2025). When attempting to access resources using these links, you may encounter an error message. This is due to recent changes in our platform’s routing structure. We understand that this may cause inconvenience and want to assure you that we are actively working to provide a solution as quickly as possible. Please note that all resources remain available and fully functional through the Resource Explorer. We are currently working on implementing automatic redirection from old links to their updated counterparts. We will keep you informed of any developments. Thank you for your understanding.
- identified May 21, 2025, 05:55 PM UTC
We continue to make progress toward resolving the issue affecting bookmarked or pre-saved links. The affected resources remain accessible through the Resource Explorer. We appreciate your patience and will share a new update as soon as the fix is deployed.
- resolved May 21, 2025, 07:52 PM UTC
The issue affecting access through bookmarked or pre-saved links has been successfully resolved. All outdated links should now redirect correctly. Thank you for your patience while we worked on this fix. The corresponding Root Cause Analysis (RCA) will be published shortly in our Help Center.