Siit Outage History

There were 6 Siit outages since February 11, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.siit.io

Minor April 8, 2026

IA agent / Assist returning error message

Detected by Pingoru: Apr 08, 2026, 02:18 PM UTC
Resolved: Apr 08, 2026, 02:18 PM UTC
Duration: —

Affected: Chatbot & AI

Timeline · 3 updates

investigating Apr 08, 2026, 01:08 PM UTC

Status: Investigating We are seeing an increased error rate on our Agent service and are currently investigating Affected components Chatbot & AI (Partial outage)
monitoring Apr 08, 2026, 01:15 PM UTC

Status: Monitoring A fix has been implemented and we're monitoring for results Affected components Chatbot & AI (Degraded performance)
resolved Apr 08, 2026, 02:18 PM UTC

Status: Resolved The fix has been successfully implemented and our AI service response rate is back to normal Affected components Chatbot & AI (Operational)

Read the full incident report →

Minor March 4, 2026

Increase error response rate

Detected by Pingoru: Mar 04, 2026, 08:50 AM UTC
Resolved: Mar 04, 2026, 08:50 AM UTC
Duration: —

Affected: Management PortalAPIAdmin PortalChatbot & AI

Timeline · 4 updates

investigating Mar 03, 2026, 09:44 AM UTC

Status: Investigating We are investigating an issue affecting our application as we see an increase in our error rate and timeouts happening Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
identified Mar 03, 2026, 09:50 AM UTC

Status: Identified Our jobs are pilling up du to an issue with our infrastructure, we are implementing counter measures Affected components Chatbot & AI (Partial outage) Management Portal (Partial outage) Admin Portal (Partial outage) API (Partial outage)
monitoring Mar 03, 2026, 09:54 AM UTC

Status: Monitoring The issue affecting our Aurora cluster is fixed and jobs haved catched up. We are still investigating why our cluster behaved in such a way to not have it happen again. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
resolved Mar 04, 2026, 08:50 AM UTC

Status: Resolved We have implemented some safeguard to avoid our yesterday's cluster issues. We're closing this incident & keeping an eye on the metrics. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)

Read the full incident report →

Minor February 27, 2026

Increased error rate on our application

Detected by Pingoru: Feb 27, 2026, 02:22 PM UTC
Resolved: Feb 27, 2026, 02:22 PM UTC
Duration: —

Affected: Management PortalAPIAdmin PortalChatbot & AI

Timeline · 7 updates

identified Feb 27, 2026, 09:09 AM UTC

Status: Identified We are noticing an increase error rate on our application and are on it Affected components Admin Portal (Partial outage) API (Partial outage) Chatbot & AI (Degraded performance) Management Portal (Partial outage)
monitoring Feb 27, 2026, 09:43 AM UTC

Status: Monitoring A fix has been deployed and we're monitoring for results before confirming, but things do appear to be better Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Operational) Management Portal (Degraded performance)
monitoring Feb 27, 2026, 09:50 AM UTC

Status: Monitoring Still monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
identified Feb 27, 2026, 01:04 PM UTC

Status: Identified We are noticing an increase response time which correlates with higher than usual load and are implementing counter measures Affected components API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance) Admin Portal (Degraded performance)
monitoring Feb 27, 2026, 01:34 PM UTC

Status: Monitoring A fix has been deployed and we're monitoring for results Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
monitoring Feb 27, 2026, 01:46 PM UTC

Status: Monitoring Our metrics are showing improvements after deployment of the fix, we'll continue monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
resolved Feb 27, 2026, 02:22 PM UTC

Status: Resolved Throughput and latency are back to normal, all systems are now 100% ok. Sorry about this inconvenience. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)

Read the full incident report →

Minor February 25, 2026

Issue affecting SAML authentication

Detected by Pingoru: Feb 25, 2026, 01:25 PM UTC
Resolved: Feb 25, 2026, 01:25 PM UTC
Duration: —

Affected: Admin Portal

Timeline · 3 updates

identified Feb 25, 2026, 12:55 PM UTC

Status: Identified An issue is affecting existing SAML config and clients might be unable to log in to the admin Portal, a fix is being pushed. Affected components Admin Portal (Degraded performance)
monitoring Feb 25, 2026, 01:02 PM UTC

Status: Monitoring Fix has been deployed and SAML login should be back to normal Affected components Admin Portal (Operational)
resolved Feb 25, 2026, 01:25 PM UTC

Status: Resolved The issue is confirmed to be fixed Affected components Admin Portal (Operational)

Read the full incident report →

Minor February 23, 2026

Analytics information not fully up to date

Detected by Pingoru: Feb 23, 2026, 10:29 AM UTC
Resolved: Feb 23, 2026, 10:29 AM UTC
Duration: —

Affected: Admin Portal

Timeline · 2 updates

identified Feb 17, 2026, 02:03 PM UTC

Status: Identified We have identified an issue on our analytics, having a backlog of data pilling up for a few days for some clients. We are currently running a backfill of the data, it might take a bit of time but we expect everything to be back to normal in circa 24h~. Affected components Admin Portal (Degraded performance)
resolved Feb 23, 2026, 10:29 AM UTC

Status: Resolved Data has fully catched-up by the end of last week Affected components Admin Portal (Operational)

Read the full incident report →

Minor February 11, 2026

Platform being slow

Detected by Pingoru: Feb 11, 2026, 04:39 PM UTC
Resolved: Feb 11, 2026, 04:39 PM UTC
Duration: —

Affected: Management PortalAPIAdmin PortalChatbot & AI

Timeline · 3 updates

investigating Feb 11, 2026, 02:05 PM UTC

Status: Investigating We are noticing an increase in our response times and are currently investigating that issue. Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
identified Feb 11, 2026, 02:41 PM UTC

Status: Identified We had a temporary huge spike in usage, we are working on a fix to ensure such spikes are absorbed more easily. Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
resolved Feb 11, 2026, 04:39 PM UTC

Status: Resolved Our infrastructure has been in a normal state for the past 90min, we'll keep a eye on it but for now we consider that incident resolved. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)

Read the full incident report →

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