Issue affecting customers using the Ticketing integration
Affected: Admin Dashboard
Siit Outage History
Siit is up right nowSiit had 14 outages in the last 2 years totaling 64h 31m of downtime — averaging 0.6 incidents per month.
There were 14 Siit outages since August 7, 2025 totaling 64h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Slow response time from our servers
Affected: Customer PortalPublic API & MCPAdmin Dashboard
Timeline · 5 updates
- investigating Jul 21, 2026, 09:00 AM UTC
Status: Investigating We are currently investigating higher than usual response times Affected components Admin Portal (Degraded performance) API (Degraded performance) Management Portal (Degraded performance)
- identified Jul 21, 2026, 09:13 AM UTC
Status: Identified Our main database is under heavy load and is taking higher than usual time to process queries, auto-scaling is working to compensate but we're still investigating what caused the issue on the first place. Affected components Admin Portal (Degraded performance) API (Degraded performance) Management Portal (Degraded performance)
- identified Jul 21, 2026, 09:45 AM UTC
Status: Identified we are still working on fixes to prevent the burst from happening again but our DB metrics are back to normal Affected components Admin Portal (Operational) API (Operational) Management Portal (Operational)
- monitoring Jul 21, 2026, 03:53 PM UTC
Status: Monitoring A fix has been deployed and we'll keep monitoring for the next few days Affected components Admin Portal (Operational) API (Operational) Management Portal (Operational)
- resolved Jul 22, 2026, 07:52 AM UTC
Status: Resolved Incident is resolve, we'll keep monitoring tightly for response times Affected components Admin Dashboard (Operational) Public API & MCP (Operational) Customer Portal (Operational)
Issues affecting OpenAI models
Affected: AI Agents
Timeline · 3 updates
- identified May 27, 2026, 03:32 PM UTC
Status: Identified We see a high number of errors due to an issue is currently affecting OpenAI, impacting customers running on its models (cf https://status.openai.com/incidents/01KSMYEEWP0BZYANSMAXWJ3K59) Affected components Chatbot & AI (Degraded performance)
- monitoring May 27, 2026, 04:23 PM UTC
Status: Monitoring The provider applied corrective actions and we are noticing a big decrease in the error response Affected components Chatbot & AI (Degraded performance)
- resolved May 27, 2026, 10:26 PM UTC
Status: Resolved We haven't seen any error popping for a while and the provider's incident is closed as well. Affected components Chatbot & AI (Operational)
IA agent / Assist returning error message
Affected: AI Agents
Timeline · 3 updates
- investigating Apr 08, 2026, 01:08 PM UTC
Status: Investigating We are seeing an increased error rate on our Agent service and are currently investigating Affected components Chatbot & AI (Partial outage)
- monitoring Apr 08, 2026, 01:15 PM UTC
Status: Monitoring A fix has been implemented and we're monitoring for results Affected components Chatbot & AI (Degraded performance)
- resolved Apr 08, 2026, 02:18 PM UTC
Status: Resolved The fix has been successfully implemented and our AI service response rate is back to normal Affected components Chatbot & AI (Operational)
Increase error response rate
Affected: Customer PortalPublic API & MCPAdmin DashboardAI Agents
Timeline · 4 updates
- investigating Mar 03, 2026, 09:44 AM UTC
Status: Investigating We are investigating an issue affecting our application as we see an increase in our error rate and timeouts happening Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
- identified Mar 03, 2026, 09:50 AM UTC
Status: Identified Our jobs are pilling up du to an issue with our infrastructure, we are implementing counter measures Affected components Chatbot & AI (Partial outage) Management Portal (Partial outage) Admin Portal (Partial outage) API (Partial outage)
- monitoring Mar 03, 2026, 09:54 AM UTC
Status: Monitoring The issue affecting our Aurora cluster is fixed and jobs haved catched up. We are still investigating why our cluster behaved in such a way to not have it happen again. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
- resolved Mar 04, 2026, 08:50 AM UTC
Status: Resolved We have implemented some safeguard to avoid our yesterday's cluster issues. We're closing this incident & keeping an eye on the metrics. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
Increased error rate on our application
Affected: Customer PortalPublic API & MCPAdmin DashboardAI Agents
Timeline · 7 updates
- identified Feb 27, 2026, 09:09 AM UTC
Status: Identified We are noticing an increase error rate on our application and are on it Affected components Admin Portal (Partial outage) API (Partial outage) Chatbot & AI (Degraded performance) Management Portal (Partial outage)
- monitoring Feb 27, 2026, 09:43 AM UTC
Status: Monitoring A fix has been deployed and we're monitoring for results before confirming, but things do appear to be better Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Operational) Management Portal (Degraded performance)
- monitoring Feb 27, 2026, 09:50 AM UTC
Status: Monitoring Still monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
- identified Feb 27, 2026, 01:04 PM UTC
Status: Identified We are noticing an increase response time which correlates with higher than usual load and are implementing counter measures Affected components API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance) Admin Portal (Degraded performance)
- monitoring Feb 27, 2026, 01:34 PM UTC
Status: Monitoring A fix has been deployed and we're monitoring for results Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
- monitoring Feb 27, 2026, 01:46 PM UTC
Status: Monitoring Our metrics are showing improvements after deployment of the fix, we'll continue monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
- resolved Feb 27, 2026, 02:22 PM UTC
Status: Resolved Throughput and latency are back to normal, all systems are now 100% ok. Sorry about this inconvenience. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
Issue affecting SAML authentication
Affected: Admin Dashboard
Timeline · 3 updates
- identified Feb 25, 2026, 12:55 PM UTC
Status: Identified An issue is affecting existing SAML config and clients might be unable to log in to the admin Portal, a fix is being pushed. Affected components Admin Portal (Degraded performance)
- monitoring Feb 25, 2026, 01:02 PM UTC
Status: Monitoring Fix has been deployed and SAML login should be back to normal Affected components Admin Portal (Operational)
- resolved Feb 25, 2026, 01:25 PM UTC
Status: Resolved The issue is confirmed to be fixed Affected components Admin Portal (Operational)
Analytics information not fully up to date
Affected: Admin Dashboard
Timeline · 2 updates
- identified Feb 17, 2026, 02:03 PM UTC
Status: Identified We have identified an issue on our analytics, having a backlog of data pilling up for a few days for some clients. We are currently running a backfill of the data, it might take a bit of time but we expect everything to be back to normal in circa 24h~. Affected components Admin Portal (Degraded performance)
- resolved Feb 23, 2026, 10:29 AM UTC
Status: Resolved Data has fully catched-up by the end of last week Affected components Admin Portal (Operational)
Platform being slow
Affected: Customer PortalPublic API & MCPAdmin DashboardAI Agents
Timeline · 3 updates
- investigating Feb 11, 2026, 02:05 PM UTC
Status: Investigating We are noticing an increase in our response times and are currently investigating that issue. Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
- identified Feb 11, 2026, 02:41 PM UTC
Status: Identified We had a temporary huge spike in usage, we are working on a fix to ensure such spikes are absorbed more easily. Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
- resolved Feb 11, 2026, 04:39 PM UTC
Status: Resolved Our infrastructure has been in a normal state for the past 90min, we'll keep a eye on it but for now we consider that incident resolved. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)