Siit experienced a minor incident on February 27, 2026 affecting Management Portal and API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 27, 2026, 09:09 AM UTC
Status: Identified We are noticing an increase error rate on our application and are on it Affected components Admin Portal (Partial outage) API (Partial outage) Chatbot & AI (Degraded performance) Management Portal (Partial outage)
- monitoring Feb 27, 2026, 09:43 AM UTC
Status: Monitoring A fix has been deployed and we're monitoring for results before confirming, but things do appear to be better Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Operational) Management Portal (Degraded performance)
- monitoring Feb 27, 2026, 09:50 AM UTC
Status: Monitoring Still monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
- identified Feb 27, 2026, 01:04 PM UTC
Status: Identified We are noticing an increase response time which correlates with higher than usual load and are implementing counter measures Affected components API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance) Admin Portal (Degraded performance)
- monitoring Feb 27, 2026, 01:34 PM UTC
Status: Monitoring A fix has been deployed and we're monitoring for results Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)
- monitoring Feb 27, 2026, 01:46 PM UTC
Status: Monitoring Our metrics are showing improvements after deployment of the fix, we'll continue monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)
- resolved Feb 27, 2026, 02:22 PM UTC
Status: Resolved Throughput and latency are back to normal, all systems are now 100% ok. Sorry about this inconvenience. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)