Siit incident

Increased error rate on our application

Minor Resolved View vendor source →
Started
Feb 27, 2026, 02:22 PM UTC
Resolved
Feb 27, 2026, 02:22 PM UTC
Duration
Detected by Pingoru
Feb 27, 2026, 02:22 PM UTC

Affected components

Management PortalAPIAdmin PortalChatbot & AI

Update timeline

  1. identified Feb 27, 2026, 09:09 AM UTC

    Status: Identified We are noticing an increase error rate on our application and are on it Affected components Admin Portal (Partial outage) API (Partial outage) Chatbot & AI (Degraded performance) Management Portal (Partial outage)

  2. monitoring Feb 27, 2026, 09:43 AM UTC

    Status: Monitoring A fix has been deployed and we're monitoring for results before confirming, but things do appear to be better Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Operational) Management Portal (Degraded performance)

  3. monitoring Feb 27, 2026, 09:50 AM UTC

    Status: Monitoring Still monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)

  4. identified Feb 27, 2026, 01:04 PM UTC

    Status: Identified We are noticing an increase response time which correlates with higher than usual load and are implementing counter measures Affected components API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance) Admin Portal (Degraded performance)

  5. monitoring Feb 27, 2026, 01:34 PM UTC

    Status: Monitoring A fix has been deployed and we're monitoring for results Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)

  6. monitoring Feb 27, 2026, 01:46 PM UTC

    Status: Monitoring Our metrics are showing improvements after deployment of the fix, we'll continue monitoring Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)

  7. resolved Feb 27, 2026, 02:22 PM UTC

    Status: Resolved Throughput and latency are back to normal, all systems are now 100% ok. Sorry about this inconvenience. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)

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