Resolved after 4 hours 37 minutes, affecting Customer Portal and Public API & MCP and 1 more, on February 27, 2026.
Throughput and latency are back to normal, all systems are now 100% ok. Sorry about this inconvenience.
Affected components
Update timeline
- identified Feb 27, 2026, 09:09 AM UTC
We are noticing an increase error rate on our application and are on it
- monitoring Feb 27, 2026, 09:43 AM UTC
A fix has been deployed and we're monitoring for results before confirming, but things do appear to be better
- monitoring Feb 27, 2026, 09:50 AM UTC
Still monitoring
- identified Feb 27, 2026, 01:04 PM UTC
We are noticing an increase response time which correlates with higher than usual load and are implementing counter measures
- monitoring Feb 27, 2026, 01:34 PM UTC
A fix has been deployed and we're monitoring for results
- monitoring Feb 27, 2026, 01:46 PM UTC
Our metrics are showing improvements after deployment of the fix, we'll continue monitoring
- resolved Feb 27, 2026, 02:22 PM UTC
Throughput and latency are back to normal, all systems are now 100% ok. Sorry about this inconvenience.
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