Siit incident

IA agent / Assist returning error message

Minor Resolved View vendor source →
Started
Apr 08, 2026, 02:18 PM UTC
Resolved
Apr 08, 2026, 02:18 PM UTC
Duration
—
Detected by Pingoru
Apr 08, 2026, 02:18 PM UTC

Affected components

Chatbot & AI

Update timeline

  1. investigating Apr 08, 2026, 01:08 PM UTC

    Status: Investigating We are seeing an increased error rate on our Agent service and are currently investigating Affected components Chatbot & AI (Partial outage)

  2. monitoring Apr 08, 2026, 01:15 PM UTC

    Status: Monitoring A fix has been implemented and we're monitoring for results Affected components Chatbot & AI (Degraded performance)

  3. resolved Apr 08, 2026, 02:18 PM UTC

    Status: Resolved The fix has been successfully implemented and our AI service response rate is back to normal Affected components Chatbot & AI (Operational)

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