Resolved after 10 minutes, affecting Customer Portal and Public API & MCP and 1 more, on March 3, 2026.
We have implemented some safeguard to avoid our yesterday's cluster issues. We're closing this incident & keeping an eye on the metrics.
Affected components
Update timeline
- investigating Mar 03, 2026, 09:44 AM UTC
We are investigating an issue affecting our application as we see an increase in our error rate and timeouts happening
- identified Mar 03, 2026, 09:50 AM UTC
Our jobs are pilling up du to an issue with our infrastructure, we are implementing counter measures
- monitoring Mar 03, 2026, 09:54 AM UTC
The issue affecting our Aurora cluster is fixed and jobs haved catched up. We are still investigating why our cluster behaved in such a way to not have it happen again.
- resolved Mar 04, 2026, 08:50 AM UTC
We have implemented some safeguard to avoid our yesterday's cluster issues. We're closing this incident & keeping an eye on the metrics.
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