Increase error response rate

Update timeline

1. investigating Mar 03, 2026, 09:44 AM UTC

   Status: Investigating We are investigating an issue affecting our application as we see an increase in our error rate and timeouts happening Affected components Admin Portal (Degraded performance) API (Degraded performance) Chatbot & AI (Degraded performance) Management Portal (Degraded performance)

2. identified Mar 03, 2026, 09:50 AM UTC

   Status: Identified Our jobs are pilling up du to an issue with our infrastructure, we are implementing counter measures Affected components Chatbot & AI (Partial outage) Management Portal (Partial outage) Admin Portal (Partial outage) API (Partial outage)

3. monitoring Mar 03, 2026, 09:54 AM UTC

   Status: Monitoring The issue affecting our Aurora cluster is fixed and jobs haved catched up. We are still investigating why our cluster behaved in such a way to not have it happen again. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)

4. resolved Mar 04, 2026, 08:50 AM UTC

   Status: Resolved We have implemented some safeguard to avoid our yesterday's cluster issues. We're closing this incident & keeping an eye on the metrics. Affected components Admin Portal (Operational) API (Operational) Chatbot & AI (Operational) Management Portal (Operational)