Siit experienced a minor incident on September 10, 2026 affecting Customer Portal and Public API & MCP and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 02:32 PM UTC
Status: Investigating We are experiencing an issue with our infra and our team is on it Affected components Admin Dashboard (Partial outage) Public API & MCP (Partial outage) AI Agents (Partial outage) Customer Portal (Partial outage)
- monitoring Sep 10, 2026, 02:43 PM UTC
Status: Monitoring We have deployed a fix and are monitoring Affected components AI Agents (Operational) Customer Portal (Operational) Admin Dashboard (Operational) Public API & MCP (Operational)
- resolved Sep 10, 2026, 03:21 PM UTC
Status: Resolved This incident is now resolved. It was caused by an infrastructure configuration change that had unintended side effects. The change has been rolled back and we've added safeguards so it can't happen again. Apologies for the disruption and thank you for your patience. Affected components Admin Dashboard (Operational) Public API & MCP (Operational) AI Agents (Operational) Customer Portal (Operational)