Resolved after 45 minutes, affecting Customer Portal and Public API & MCP and 1 more, on July 21, 2026.
A fix has been deployed and we'll keep monitoring for the next few days
Affected components
Update timeline
- investigating Jul 21, 2026, 09:00 AM UTC
We are currently investigating higher than usual response times
- identified Jul 21, 2026, 09:13 AM UTC
Our main database is under heavy load and is taking higher than usual time to process queries, auto-scaling is working to compensate but we're still investigating what caused the issue on the first place.
- identified Jul 21, 2026, 09:45 AM UTC
we are still working on fixes to prevent the burst from happening again but our DB metrics are back to normal
- monitoring Jul 21, 2026, 03:53 PM UTC
A fix has been deployed and we'll keep monitoring for the next few days
- resolved Jul 22, 2026, 07:52 AM UTC
Incident is resolve, we'll keep monitoring tightly for response times
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