Siit experienced a minor incident on July 22, 2026 affecting Customer Portal and Public API & MCP and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 09:00 AM UTC
Status: Investigating We are currently investigating higher than usual response times Affected components Admin Portal (Degraded performance) API (Degraded performance) Management Portal (Degraded performance)
- identified Jul 21, 2026, 09:13 AM UTC
Status: Identified Our main database is under heavy load and is taking higher than usual time to process queries, auto-scaling is working to compensate but we're still investigating what caused the issue on the first place. Affected components Admin Portal (Degraded performance) API (Degraded performance) Management Portal (Degraded performance)
- identified Jul 21, 2026, 09:45 AM UTC
Status: Identified we are still working on fixes to prevent the burst from happening again but our DB metrics are back to normal Affected components Admin Portal (Operational) API (Operational) Management Portal (Operational)
- monitoring Jul 21, 2026, 03:53 PM UTC
Status: Monitoring A fix has been deployed and we'll keep monitoring for the next few days Affected components Admin Portal (Operational) API (Operational) Management Portal (Operational)
- resolved Jul 22, 2026, 07:52 AM UTC
Status: Resolved Incident is resolve, we'll keep monitoring tightly for response times Affected components Admin Dashboard (Operational) Public API & MCP (Operational) Customer Portal (Operational)