Siit experienced a minor incident on August 27, 2026 affecting Customer Portal and Public API & MCP and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 07:50 AM UTC
Status: Investigating We are investigating why our job processing are being much slower than usual Affected components Admin Dashboard (Degraded performance) Public API & MCP (Degraded performance) AI Agents (Partial outage) Customer Portal (Degraded performance)
- identified Aug 27, 2026, 08:00 AM UTC
Status: Identified we have identified the issue and are working on resolving it asap Affected components Admin Dashboard (Degraded performance) Public API & MCP (Degraded performance) AI Agents (Partial outage) Customer Portal (Degraded performance)
- monitoring Aug 27, 2026, 08:30 AM UTC
Status: Monitoring Our metrics are back to normal, we are still implementing more safeguards in the meantime while we keep monitoring Affected components AI Agents (Operational) Customer Portal (Operational) Admin Dashboard (Operational) Public API & MCP (Operational)
- resolved Aug 27, 2026, 11:05 AM UTC
Status: Resolved We have resolved the incident and improved some of our infra to lower the risk of it happening again with those conditions. Affected components AI Agents (Operational) Customer Portal (Operational) Admin Dashboard (Operational) Public API & MCP (Operational)