Shiptheory Outage History
Shiptheory is up right nowPingoru has recorded 25 incidents for Shiptheory: 19 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 7 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 33 of 720 (5%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 4 | 34 of 744 (5%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 7 of 522 (1%) |
Incidents, newest first
Major October 20, 2026 DPD: Order Failures 6h 37m
Started Oct 20, 2026, 08:05 AM UTC· resolved Oct 20, 2026, 02:42 PM UTC
- identified Oct 20, 2026, 08:07 AM UTC
DPD have confirmed that they are aware of the issue and are working to get it resolved. We'll continue to provide updates as soon as they become available.
- resolved Oct 20, 2026, 02:42 PM UTC
DPD Service Update: The issue affecting DPD shipments has been resolved, and orders are now processing successfully again.
Major August 20, 2026 Amazon Central: Unable to connect 1h 41m
Started Aug 20, 2026, 08:13 AM UTC· resolved Aug 20, 2026, 09:54 AM UTC
- resolved Aug 20, 2026, 09:54 AM UTC
We've now resolved the incident. Thanks for your patience.
Major August 17, 2026 ParcelForce: Unable to book 1d 3h
Started Aug 17, 2026, 08:18 AM UTC· resolved Aug 18, 2026, 11:59 AM UTC
- investigating Aug 17, 2026, 08:56 AM UTC
Some users have reported being unable to book Parcelforce services via the Royal Mail OBA integration. Royal Mail services are unaffected. We have reached out to Royal Mail regarding a connection issue and will update this banner.
- resolved Aug 18, 2026, 11:59 AM UTC
Thanks for your patience.
Major August 4, 2026 DHL.de: potential disruptions 4h 6m
Started Aug 04, 2026, 10:51 AM UTC· resolved Aug 04, 2026, 02:58 PM UTC
- investigating Aug 04, 2026, 10:51 AM UTC
DHL.de has reached out to us confirming they are aware of service disruptions and are actively working hard to resolve them. We'll update this banner once they've confirmed a resolution.
- resolved Aug 04, 2026, 02:58 PM UTC
DHL.de have confirmed they have resolved the issue.
Major August 3, 2026 Temporary Email Support Disruption 1m
Started Aug 03, 2026, 12:15 PM UTC· resolved Aug 03, 2026, 12:17 PM UTC
- resolved Aug 03, 2026, 12:17 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 22, 2026 Unleashed Issues: Unable to download Order 2h 6m
Started Jun 22, 2026, 09:08 AM UTC· resolved Jun 22, 2026, 11:14 AM UTC
- investigating Jun 22, 2026, 09:08 AM UTC
Some customers have reported issues with the Unleashed integration, receiving errors such as: > Unable to download Order > Unable to download Shipment We have reached out to Unleashed and will update this banner accordingly.
- resolved Jun 22, 2026, 11:14 AM UTC
Unleashed has resolved the issue, and you should no longer be getting errors. Please contact support if your issues persist.
Major June 18, 2026 DX Orders Failing 5h 8m
Started Jun 18, 2026, 09:48 AM UTC· resolved Jun 18, 2026, 02:57 PM UTC
- investigating Jun 18, 2026, 09:48 AM UTC
We've had reports of some customers seeing their DX orders fail within Shiptheory. We've reached out to DX to ensure they resolve this as soon as possible. As soon as we get a further update from them, we'll let you know immediately.
- investigating Jun 18, 2026, 10:50 AM UTC
We're seeing reports of orders now being able to book in successfully with DX, we're continuing to monitor and will provide updates as we go.
- resolved Jun 18, 2026, 02:57 PM UTC
DX have now resolved the incident. Thanks for your patience.
Major June 3, 2026 Shopify issue: Unable to process shipments 1d 2h
Started Jun 03, 2026, 12:46 PM UTC· resolved Jun 04, 2026, 02:52 PM UTC
- investigating Jun 03, 2026, 12:46 PM UTC
Some Shopify users have reported they are unable to process shipments. Error fetching order: message - Query not supported We are currently looking into the issue and will update this banner shortly.
- investigating Jun 03, 2026, 01:25 PM UTC
Shopify is currently not operational - We have reached out to their support to make them aware - https://downdetector.co.uk/status/shopify/
- investigating Jun 04, 2026, 09:38 AM UTC
We've made a change to ensure orders now pull through successfully from Shopify. Any failed orders can be retried to have the needed data pull through. If you're still seeing issues following this, please let us know.
- resolved Jun 04, 2026, 02:52 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 27, 2026 Parcelforce Services Unable to Book 5h 11m
Started Apr 27, 2026, 08:19 AM UTC· resolved Apr 27, 2026, 01:31 PM UTC
- resolved Apr 27, 2026, 01:31 PM UTC
Royal Mail have now resolved the incident. Thanks for your patience.
Major April 7, 2026 DHL Parcel UK: Unable to ship 1h 49m
Started Apr 07, 2026, 10:39 AM UTC· resolved Apr 07, 2026, 12:28 PM UTC
- resolved Apr 07, 2026, 12:28 PM UTC
DHL have now resolved the incident. Thanks for your patience.
Major February 11, 2026 Etsy Orders Not Pulling Through 5h 41m
Started Feb 11, 2026, 11:08 AM UTC· resolved Feb 11, 2026, 04:49 PM UTC
- resolved Feb 11, 2026, 04:49 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 28, 2026 Missing Ebay Orders 23h 35m
Started Jan 28, 2026, 09:35 AM UTC· resolved Jan 29, 2026, 09:10 AM UTC
- resolved Jan 29, 2026, 09:10 AM UTC
Ebay have resolved this issue. Thanks for your patience.
Major December 5, 2025 Limited Support Desk Access 11m
Started Dec 05, 2025, 09:03 AM UTC· resolved Dec 05, 2025, 09:15 AM UTC
- resolved Dec 05, 2025, 09:15 AM UTC
Access has been restored. Thanks for your patience.
Major November 26, 2025 Unable to print: Printers not showing in the Shiptheory print client 16h 38m
Started Nov 26, 2025, 04:02 PM UTC· resolved Nov 27, 2025, 08:41 AM UTC
- resolved Nov 27, 2025, 08:41 AM UTC
This issue has now been resolved. Thanks for your patience.
Major November 10, 2025 DPD: Unable to book 4h 30m
Started Nov 10, 2025, 12:10 PM UTC· resolved Nov 10, 2025, 04:41 PM UTC
- resolved Nov 10, 2025, 04:41 PM UTC
Thanks for your patience.
Major November 6, 2025 Evri Business: Unable to book 10h
Started Nov 06, 2025, 10:11 AM UTC· resolved Nov 06, 2025, 08:12 PM UTC
- resolved Nov 06, 2025, 08:12 PM UTC
Evri now resolved the incident. Thanks for your patience.
Major November 3, 2025 DHL Parcel UK: Unable to book shipment 1h 23m
Started Nov 03, 2025, 10:58 AM UTC· resolved Nov 03, 2025, 12:22 PM UTC
- resolved Nov 03, 2025, 12:22 PM UTC
DHL have now resolved the incident. You should be able to book in with their services again.
Major October 29, 2025 Evri Corporate: Unable to book shipments 4h 3m
Started Oct 29, 2025, 12:37 PM UTC· resolved Oct 29, 2025, 04:41 PM UTC
- resolved Oct 29, 2025, 04:41 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 23, 2025 504 Unable to Connect 4h 19m
Started Oct 23, 2025, 11:47 AM UTC· resolved Oct 23, 2025, 04:07 PM UTC
- resolved Oct 23, 2025, 04:07 PM UTC
If any orders have not printed during this downtime, you can re-print them from inside Shiptheory, if you have orders that have not synced across to Shiptheory, please take the action that triggers them sending from your sales channel to Shiptheory. For example, if marking them as "Shipped" usually returns a tracking number / label, that would be the trigger. If you are sending orders from Shopify, you can use the "On-Demand" feature explained here: https://shiptheory.freshdesk.com/a/solutions/articles/24000090530
Major October 20, 2025 Amazon Web Services Outage 23h 22m
Started Oct 20, 2025, 08:50 AM UTC· resolved Oct 21, 2025, 08:12 AM UTC
- resolved Oct 21, 2025, 08:12 AM UTC
Amazon have now resolved the incident. Thanks for your patience.
Major October 14, 2025 Unable to book over the API 14m
Started Oct 14, 2025, 01:26 PM UTC· resolved Oct 14, 2025, 01:40 PM UTC
- resolved Oct 14, 2025, 01:40 PM UTC
We've now resolved the incident. API orders going forward will now book in successfully. Any failed shipments, please resend these with updated reference IDs, as these need to be unique from the failed shipments.
Major October 9, 2025 DHL Parcel UK: Unable to Book 5h 44m
Started Oct 09, 2025, 08:46 AM UTC· resolved Oct 09, 2025, 02:31 PM UTC
- resolved Oct 09, 2025, 02:31 PM UTC
DHL have confirmed the issue has been resolved.
Major October 8, 2025 Whistl are experiencing issue with Royal Mail services 2h 2m
Started Oct 08, 2025, 09:06 AM UTC· resolved Oct 08, 2025, 11:08 AM UTC
- resolved Oct 08, 2025, 11:08 AM UTC
We've now resolved the incident. Thanks for your patience.
Major October 1, 2025 PeopleVox Dispatch Sync Delays 22h 17m
Started Oct 01, 2025, 10:07 AM UTC· resolved Oct 02, 2025, 08:25 AM UTC
- resolved Oct 02, 2025, 08:25 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 30, 2025 Shiptheory.com downtime 9m
Started Sep 30, 2025, 08:52 AM UTC· resolved Sep 30, 2025, 09:01 AM UTC
- resolved Sep 30, 2025, 03:54 PM UTC
Shiptheory suffered temporary downtime resulting in 503 error.