Shiptheory experienced a major incident on June 3, 2026, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 03, 2026, 12:46 PM UTC
Some Shopify users have reported they are unable to process shipments. Error fetching order: message - Query not supported We are currently looking into the issue and will update this banner shortly.
- investigating Jun 03, 2026, 01:25 PM UTC
Shopify is currently not operational - We have reached out to their support to make them aware - https://downdetector.co.uk/status/shopify/
- investigating Jun 04, 2026, 09:38 AM UTC
We've made a change to ensure orders now pull through successfully from Shopify. Any failed orders can be retried to have the needed data pull through. If you're still seeing issues following this, please let us know.
- resolved Jun 04, 2026, 02:52 PM UTC
We've now resolved the incident. Thanks for your patience.