Shiptheory experienced a major incident on June 18, 2026, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 18, 2026, 09:48 AM UTC
We've had reports of some customers seeing their DX orders fail within Shiptheory. We've reached out to DX to ensure they resolve this as soon as possible. As soon as we get a further update from them, we'll let you know immediately.
- investigating Jun 18, 2026, 10:50 AM UTC
We're seeing reports of orders now being able to book in successfully with DX, we're continuing to monitor and will provide updates as we go.
- resolved Jun 18, 2026, 02:57 PM UTC
DX have now resolved the incident. Thanks for your patience.