Shiptheory is currently experiencing a major incident, which began 5h ago. The vendor's full update timeline is below.
Update timeline
- investigating Jun 18, 2026, 09:48 AM UTC
We've had reports of some customers seeing their DX orders fail within Shiptheory. We've reached out to DX to ensure they resolve this as soon as possible. As soon as we get a further update from them, we'll let you know immediately.
- investigating Jun 18, 2026, 10:50 AM UTC
We're seeing reports of orders now being able to book in successfully with DX, we're continuing to monitor and will provide updates as we go.