Shiptheory experienced a major incident on October 23, 2025, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 23, 2025, 04:07 PM UTC
If any orders have not printed during this downtime, you can re-print them from inside Shiptheory, if you have orders that have not synced across to Shiptheory, please take the action that triggers them sending from your sales channel to Shiptheory. For example, if marking them as "Shipped" usually returns a tracking number / label, that would be the trigger. If you are sending orders from Shopify, you can use the "On-Demand" feature explained here: https://shiptheory.freshdesk.com/a/solutions/articles/24000090530