Shiptheory incident

Unable to book over the API

Major Resolved View vendor source →

Shiptheory experienced a major incident on October 14, 2025, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 01:26 PM UTC
Resolved
Oct 14, 2025, 01:40 PM UTC
Duration
14m
Detected by Pingoru
Oct 14, 2025, 01:26 PM UTC

Update timeline

  1. resolved Oct 14, 2025, 01:40 PM UTC

    We've now resolved the incident. API orders going forward will now book in successfully. Any failed shipments, please resend these with updated reference IDs, as these need to be unique from the failed shipments.