ShipStation experienced a minor incident on July 25, 2025 affecting UPS, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
UPS
Update timeline
- identified Jul 25, 2025, 04:37 PM UTC
ShipStation has currently identified an issue where users' negotiated rates from UPS are not accurately reflected in ShipStation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
- monitoring Jul 25, 2025, 05:37 PM UTC
A fix has been applied, and we are now monitoring the results. Thank you for your continued patience.
- resolved Jul 25, 2025, 06:31 PM UTC
This incident has been resolved; affected merchants have confirmed that rates are now reflecting appropriately.