ShipStation Outage History

ShipStation partial outage · 1 active incident · 1 long-running issue View live status →

ShipStation had 50 outages in the last 2 years totaling 3921h 11m of downtime — averaging 2.1 incidents per month.

There were 50 ShipStation outages since October 10, 2025 totaling 3921h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shipstation.com

Major September 24, 2026

Evri - Unable to create labels

Detected by Pingoru
Sep 24, 2026, 07:26 AM UTC
Resolved
Sep 25, 2026, 12:31 PM UTC
Duration
1d 5h
Affected: Carrier IntegrationsEvri
Timeline · 6 updates
  1. identified Sep 24, 2026, 07:26 AM UTC

    The issue has been identified and a fix is being implemented.

  2. investigating Sep 25, 2026, 07:57 AM UTC

    Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.

  3. investigating Sep 25, 2026, 09:52 AM UTC

    The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.

  4. identified Sep 25, 2026, 11:17 AM UTC

    The carrier identified the root cause and is implementing the optimization.

  5. monitoring Sep 25, 2026, 12:11 PM UTC

    Evri made the optimizations on their side, and now we can see the requests are succeeding.

  6. resolved Sep 25, 2026, 12:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2026

Inaccurate Cubic Rates Issue

Detected by Pingoru
Sep 21, 2026, 08:46 PM UTC
Resolved
Sep 23, 2026, 04:39 PM UTC
Duration
1d 19h
Affected: Stamps.com
Timeline · 2 updates
  1. investigating Sep 21, 2026, 08:46 PM UTC

    We are aware of reports of inaccurate rates for some USPS mailing services through ShipStation. Our engineering team is actively investigating, and we will post another update as soon as more information is available.

  2. resolved Sep 23, 2026, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2026

9/17/26 ShipStation Connect degraded performance

Detected by Pingoru
Sep 17, 2026, 05:08 PM UTC
Resolved
Sep 17, 2026, 09:04 PM UTC
Duration
3h 55m
Affected: ShipStation
Timeline · 3 updates
  1. investigating Sep 17, 2026, 05:08 PM UTC

    We are currently investigating reports regarding ShipStation Connect disconnecting and reconnecting.

  2. monitoring Sep 17, 2026, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2026

DPD Local & DX - 'The carrier is currently unavailable, wait and try again.'

Detected by Pingoru
Sep 11, 2026, 08:51 AM UTC
Resolved
Sep 11, 2026, 03:03 PM UTC
Duration
6h 12m
Affected: DPD
Timeline · 3 updates
  1. investigating Sep 11, 2026, 08:51 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 11, 2026, 11:38 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 11, 2026, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2026

APC Overnight - "Collection Address Requires Phone Number"

Detected by Pingoru
Sep 10, 2026, 10:06 AM UTC
Resolved
Sep 10, 2026, 10:54 AM UTC
Duration
47m
Affected: Carrier Integrations
Timeline · 2 updates
  1. investigating Sep 10, 2026, 10:06 AM UTC

    APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber" We are currently investigating this in further detail.

  2. resolved Sep 10, 2026, 10:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2026

Orders Grid - Unable to load orders

Detected by Pingoru
Aug 28, 2026, 09:25 AM UTC
Resolved
Aug 28, 2026, 11:07 AM UTC
Duration
1h 42m
Affected: ShipStation
Timeline · 2 updates
  1. investigating Aug 28, 2026, 09:25 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 28, 2026, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

ShipStation Latency and Login Issues

Detected by Pingoru
Aug 19, 2026, 02:57 PM UTC
Resolved
Aug 19, 2026, 05:37 PM UTC
Duration
2h 40m
Affected: ShipStation
Timeline · 2 updates
  1. investigating Aug 19, 2026, 02:57 PM UTC

    ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

  2. resolved Aug 19, 2026, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026

Royal Mail by ShipStation Shipment Disruption

Detected by Pingoru
Aug 18, 2026, 06:35 PM UTC
Resolved
Sep 21, 2026, 08:53 PM UTC
Duration
34d 2h
Affected: Royal Mail
Timeline · 1 update
  1. monitoring Aug 18, 2026, 06:35 PM UTC

    Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.

Read the full incident report →

Minor August 7, 2026

Carrier Issues

Detected by Pingoru
Aug 07, 2026, 03:42 PM UTC
Resolved
Aug 07, 2026, 07:54 PM UTC
Duration
4h 11m
Affected: Carrier Integrations
Timeline · 2 updates
  1. investigating Aug 07, 2026, 03:42 PM UTC

    ShipStation is currently experiencing performance issues due to an ongoing Canada Post outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. >>>>>OPTIONAL: IF CARRIER STATUS PAGE AVAILABLE You can follow the Canada Post status page here: Visit the Canada Post Status Page

  2. resolved Aug 07, 2026, 07:54 PM UTC

    Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding.

Read the full incident report →

Major July 14, 2026

Duplicate package option

Detected by Pingoru
Jul 14, 2026, 05:09 PM UTC
Resolved
Jul 14, 2026, 06:28 PM UTC
Duration
1h 18m
Affected: ShipStation
Timeline · 2 updates
  1. identified Jul 14, 2026, 05:09 PM UTC

    We are aware of an issue with the duplicate package option for multi-package shipments and are working on a fix.

  2. resolved Jul 14, 2026, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

EU De Minimis Removal Disruptions

Detected by Pingoru
Jul 08, 2026, 02:28 PM UTC
Resolved
Sep 21, 2026, 08:53 PM UTC
Duration
75d 6h
Timeline · 1 update
  1. monitoring Jul 08, 2026, 02:28 PM UTC

    Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here. GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here. Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here.

Read the full incident report →

Critical June 30, 2026

Login issues

Detected by Pingoru
Jun 30, 2026, 04:40 PM UTC
Resolved
Jun 30, 2026, 07:27 PM UTC
Duration
2h 46m
Affected: ShipStation
Timeline · 2 updates
  1. identified Jun 30, 2026, 04:40 PM UTC

    We are aware of the following error when attempting to load ShipStation and are working on a fix. Request failed with status code 504. Url was /seller/labelproviders

  2. resolved Jun 30, 2026, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 25, 2026

Australia Post from ShipStation - Label Creation Issue

Detected by Pingoru
Jun 25, 2026, 06:47 AM UTC
Resolved
Jun 25, 2026, 10:52 PM UTC
Duration
16h 4m
Affected: Australia Post
Timeline · 2 updates
  1. investigating Jun 25, 2026, 06:47 AM UTC

    We are aware of an issue with creating labels using Australia Post from ShipStation and are actively investigating this. In the interim, we recommend using other ShipStation carriers to continue to ship packages.

  2. resolved Jun 25, 2026, 10:52 PM UTC

    This issue has now been resolved and labels can now be created again when using Australia Post from ShipStation.

Read the full incident report →

Minor June 11, 2026

Carrier Issues - UPS label creation

Detected by Pingoru
Jun 11, 2026, 09:32 PM UTC
Resolved
Jun 11, 2026, 10:06 PM UTC
Duration
34m
Affected: UPSCarrier Integrations
Timeline · 2 updates
  1. investigating Jun 11, 2026, 09:32 PM UTC

    ShipStation Engineers are aware of the technical issues impacting UPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

  2. resolved Jun 11, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

ShipStation Login Issue

Detected by Pingoru
Jun 03, 2026, 05:54 PM UTC
Resolved
Jun 03, 2026, 10:16 PM UTC
Duration
4h 22m
Affected: ShipStation
Timeline · 3 updates
  1. investigating Jun 03, 2026, 05:54 PM UTC

    ShipStation identified an issue that affected some merchants' ability to log in. Our engineers are currently investigating the issue.

  2. monitoring Jun 03, 2026, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2026, 10:16 PM UTC

    Earlier today, ShipStation identified an issue affecting some merchants' ability to log in. Our engineers have confirmed this issue should now be resolved.

Read the full incident report →

Minor June 3, 2026

Shopify Marketplace Issues

Detected by Pingoru
Jun 03, 2026, 02:19 PM UTC
Resolved
Jun 03, 2026, 04:13 PM UTC
Duration
1h 54m
Affected: Shopify
Timeline · 2 updates
  1. monitoring Jun 03, 2026, 02:19 PM UTC

    ShipStation is currently experiencing performance issues due to an ongoing Shopify outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Shopify status page here: Visit the Shopify Status Page

  2. resolved Jun 03, 2026, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 1, 2026

ShipStation Login Issues

Detected by Pingoru
Jun 01, 2026, 05:18 PM UTC
Resolved
Jun 01, 2026, 06:58 PM UTC
Duration
1h 40m
Affected: ShipStation
Timeline · 3 updates
  1. investigating Jun 01, 2026, 05:18 PM UTC

    ShipStation is aware of the technical issues impacting logins. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

  2. monitoring Jun 01, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 01, 2026, 06:58 PM UTC

    After monitoring the fix regarding ShipStation logins we have not seen any new instances of the issue and are happy to announce this has been resolved.

Read the full incident report →

Notice May 22, 2026

LAX Service Disruptions

Detected by Pingoru
May 22, 2026, 09:57 PM UTC
Resolved
Jul 01, 2026, 02:52 PM UTC
Duration
39d 16h
Timeline · 1 update
  1. monitoring May 22, 2026, 09:57 PM UTC

    Effective May 22, 2026 GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has temporarily suspended operations due to a local evacuation order following a chemical leak. All pickups and drop-offs in the LAX area will be delayed, and packages currently at the facility are being held.

Read the full incident report →

Minor May 8, 2026

Amazon Performance Issues

Detected by Pingoru
May 08, 2026, 04:03 AM UTC
Resolved
May 09, 2026, 04:27 PM UTC
Duration
1d 12h
Affected: Amazon US
Timeline · 2 updates
  1. monitoring May 08, 2026, 04:03 AM UTC

    We are currently monitoring an Amazon Web Services (AWS) outage that may be affecting store connectivity for ShipStation merchants. Our team is monitoring the situation closely and will provide updates as new information becomes available.

  2. resolved May 09, 2026, 04:27 PM UTC

    Amazon's AWS performance issue has been resolved and store connectivity functions should be fully operational for ShipStation merchants.

Read the full incident report →

Major May 6, 2026

Store import error: Invalid object name 'OPENJSON'.

Detected by Pingoru
May 06, 2026, 05:39 PM UTC
Resolved
May 06, 2026, 07:14 PM UTC
Duration
1h 35m
Timeline · 4 updates
  1. monitoring May 06, 2026, 05:39 PM UTC

    We are currently releasing a fix for a store import error Invalid object name 'OPENJSON'. affecting for multiple selling channels. ETA: 30 minutes

  2. monitoring May 06, 2026, 05:52 PM UTC

    The fix has been released for most stores. You may need to manually refresh your store in the top right

  3. monitoring May 06, 2026, 06:13 PM UTC

    The fix has been fully released. You may need to manually refresh your store in the top right

  4. resolved May 06, 2026, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

ShipStation

Detected by Pingoru
Apr 21, 2026, 02:30 AM UTC
Resolved
Apr 21, 2026, 06:36 PM UTC
Duration
16h 5m
Affected: ShipStationCompanion API V1Companion API V2
Timeline · 3 updates
  1. identified Apr 21, 2026, 02:30 AM UTC

    ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

  2. identified Apr 21, 2026, 03:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 21, 2026, 06:36 PM UTC

    This incident has been resolved

Read the full incident report →

Minor April 8, 2026

Degraded Performance: Orders Page Loading & Imports

Detected by Pingoru
Apr 08, 2026, 09:29 PM UTC
Resolved
Apr 09, 2026, 01:13 PM UTC
Duration
15h 44m
Affected: ShipStation
Timeline · 2 updates
  1. investigating Apr 08, 2026, 09:29 PM UTC

    We are investigating reports of some merchants seeing their Orders page stuck in loading state. Our engineering team is working to restore full functionality

  2. resolved Apr 09, 2026, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 8, 2026

Issues Creating Labels using Canada Post by ShipStation

Detected by Pingoru
Apr 08, 2026, 07:54 PM UTC
Resolved
Apr 14, 2026, 08:51 PM UTC
Duration
6d
Affected: ShipStation
Timeline · 2 updates
  1. investigating Apr 08, 2026, 07:54 PM UTC

    We are currently investigating an issue preventing some users from generating Canada Post by ShipStation labels. Our team is working to resolve this as quickly as possible.

  2. resolved Apr 14, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Performance Issues

Detected by Pingoru
Apr 01, 2026, 12:04 PM UTC
Resolved
Apr 01, 2026, 02:12 PM UTC
Duration
2h 7m
Affected: ShipStation
Timeline · 3 updates
  1. investigating Apr 01, 2026, 12:04 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 01, 2026, 02:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 01, 2026, 02:12 PM UTC

    This incident has been resolved.

Read the full incident report →