DPD label creation
Affected: DPD
Timeline · 2 updates
- investigating Oct 20, 2026, 07:51 AM UTC
We are currently investigating this issue.
- resolved Oct 20, 2026, 01:50 PM UTC
Issue end: 2026-10-20 - 12:43 PM UTC
ShipStation Outage History
ShipStation is up right nowShipStation had 51 outages in the last 2 years totaling 3925h 3m of downtime — averaging 2.1 incidents per month.
There were 51 ShipStation outages since October 10, 2025 totaling 3925h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
Evri - Unable to create labels
Affected: Carrier IntegrationsEvri
Timeline · 6 updates
- identified Sep 24, 2026, 07:26 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Sep 25, 2026, 07:57 AM UTC
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
- investigating Sep 25, 2026, 09:52 AM UTC
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
- identified Sep 25, 2026, 11:17 AM UTC
The carrier identified the root cause and is implementing the optimization.
- monitoring Sep 25, 2026, 12:11 PM UTC
Evri made the optimizations on their side, and now we can see the requests are succeeding.
- resolved Sep 25, 2026, 12:31 PM UTC
This incident has been resolved.
Inaccurate Cubic Rates Issue
Affected: Stamps.com
Timeline · 2 updates
- investigating Sep 21, 2026, 08:46 PM UTC
We are aware of reports of inaccurate rates for some USPS mailing services through ShipStation. Our engineering team is actively investigating, and we will post another update as soon as more information is available.
- resolved Sep 23, 2026, 04:39 PM UTC
This incident has been resolved.
9/17/26 ShipStation Connect degraded performance
Affected: ShipStation
Timeline · 3 updates
- investigating Sep 17, 2026, 05:08 PM UTC
We are currently investigating reports regarding ShipStation Connect disconnecting and reconnecting.
- monitoring Sep 17, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 09:04 PM UTC
This incident has been resolved.
Unable to generate and print Packing Slips & Batch labels
Affected: ShipStation
Timeline · 2 updates
- investigating Sep 14, 2026, 07:53 AM UTC
We are currently investigating this issue.
- resolved Sep 14, 2026, 01:22 PM UTC
This incident has been resolved.
DPD Local & DX - 'The carrier is currently unavailable, wait and try again.'
Affected: DPD
Timeline · 3 updates
- investigating Sep 11, 2026, 08:51 AM UTC
We are currently investigating this issue.
- investigating Sep 11, 2026, 11:38 AM UTC
We are continuing to investigate this issue.
- resolved Sep 11, 2026, 03:03 PM UTC
This incident has been resolved.
APC Overnight - "Collection Address Requires Phone Number"
Affected: Carrier Integrations
Timeline · 2 updates
- investigating Sep 10, 2026, 10:06 AM UTC
APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber" We are currently investigating this in further detail.
- resolved Sep 10, 2026, 10:54 AM UTC
This incident has been resolved.
Orders Grid - Unable to load orders
Affected: ShipStation
Timeline · 2 updates
- investigating Aug 28, 2026, 09:25 AM UTC
We are currently investigating this issue.
- resolved Aug 28, 2026, 11:07 AM UTC
This incident has been resolved.
ShipStation Latency and Login Issues
Affected: ShipStation
Timeline · 2 updates
- investigating Aug 19, 2026, 02:57 PM UTC
ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- resolved Aug 19, 2026, 05:37 PM UTC
This incident has been resolved.
Royal Mail by ShipStation Shipment Disruption
Affected: Royal Mail
Timeline · 1 update
- monitoring Aug 18, 2026, 06:35 PM UTC
Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.
Carrier Issues
Affected: Carrier Integrations
Timeline · 2 updates
- investigating Aug 07, 2026, 03:42 PM UTC
ShipStation is currently experiencing performance issues due to an ongoing Canada Post outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. >>>>>OPTIONAL: IF CARRIER STATUS PAGE AVAILABLE You can follow the Canada Post status page here: Visit the Canada Post Status Page
- resolved Aug 07, 2026, 07:54 PM UTC
Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding.
Duplicate package option
Affected: ShipStation
Timeline · 2 updates
- identified Jul 14, 2026, 05:09 PM UTC
We are aware of an issue with the duplicate package option for multi-package shipments and are working on a fix.
- resolved Jul 14, 2026, 06:28 PM UTC
This incident has been resolved.
EU De Minimis Removal Disruptions
Timeline · 1 update
- monitoring Jul 08, 2026, 02:28 PM UTC
Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here. GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here. Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here.
Login issues
Affected: ShipStation
Timeline · 2 updates
- identified Jun 30, 2026, 04:40 PM UTC
We are aware of the following error when attempting to load ShipStation and are working on a fix. Request failed with status code 504. Url was /seller/labelproviders
- resolved Jun 30, 2026, 07:27 PM UTC
This incident has been resolved.
Australia Post from ShipStation - Label Creation Issue
Affected: Australia Post
Timeline · 2 updates
- investigating Jun 25, 2026, 06:47 AM UTC
We are aware of an issue with creating labels using Australia Post from ShipStation and are actively investigating this. In the interim, we recommend using other ShipStation carriers to continue to ship packages.
- resolved Jun 25, 2026, 10:52 PM UTC
This issue has now been resolved and labels can now be created again when using Australia Post from ShipStation.
Carrier Issues - UPS label creation
Affected: UPSCarrier Integrations
Timeline · 2 updates
- investigating Jun 11, 2026, 09:32 PM UTC
ShipStation Engineers are aware of the technical issues impacting UPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
- resolved Jun 11, 2026, 10:06 PM UTC
This incident has been resolved.
ShipStation Login Issue
Affected: ShipStation
Timeline · 3 updates
- investigating Jun 03, 2026, 05:54 PM UTC
ShipStation identified an issue that affected some merchants' ability to log in. Our engineers are currently investigating the issue.
- monitoring Jun 03, 2026, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 10:16 PM UTC
Earlier today, ShipStation identified an issue affecting some merchants' ability to log in. Our engineers have confirmed this issue should now be resolved.
Shopify Marketplace Issues
Affected: Shopify
Timeline · 2 updates
- monitoring Jun 03, 2026, 02:19 PM UTC
ShipStation is currently experiencing performance issues due to an ongoing Shopify outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Shopify status page here: Visit the Shopify Status Page
- resolved Jun 03, 2026, 04:13 PM UTC
This incident has been resolved.
ShipStation Login Issues
Affected: ShipStation
Timeline · 3 updates
- investigating Jun 01, 2026, 05:18 PM UTC
ShipStation is aware of the technical issues impacting logins. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- monitoring Jun 01, 2026, 05:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 06:58 PM UTC
After monitoring the fix regarding ShipStation logins we have not seen any new instances of the issue and are happy to announce this has been resolved.
LAX Service Disruptions
Timeline · 1 update
- monitoring May 22, 2026, 09:57 PM UTC
Effective May 22, 2026 GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has temporarily suspended operations due to a local evacuation order following a chemical leak. All pickups and drop-offs in the LAX area will be delayed, and packages currently at the facility are being held.
Amazon Performance Issues
Affected: Amazon US
Timeline · 2 updates
- monitoring May 08, 2026, 04:03 AM UTC
We are currently monitoring an Amazon Web Services (AWS) outage that may be affecting store connectivity for ShipStation merchants. Our team is monitoring the situation closely and will provide updates as new information becomes available.
- resolved May 09, 2026, 04:27 PM UTC
Amazon's AWS performance issue has been resolved and store connectivity functions should be fully operational for ShipStation merchants.
Store import error: Invalid object name 'OPENJSON'.
Timeline · 4 updates
- monitoring May 06, 2026, 05:39 PM UTC
We are currently releasing a fix for a store import error Invalid object name 'OPENJSON'. affecting for multiple selling channels. ETA: 30 minutes
- monitoring May 06, 2026, 05:52 PM UTC
The fix has been released for most stores. You may need to manually refresh your store in the top right
- monitoring May 06, 2026, 06:13 PM UTC
The fix has been fully released. You may need to manually refresh your store in the top right
- resolved May 06, 2026, 07:14 PM UTC
This incident has been resolved.
ShipStation
Affected: ShipStationCompanion API V1Companion API V2
Timeline · 3 updates
- identified Apr 21, 2026, 02:30 AM UTC
ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- identified Apr 21, 2026, 03:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 21, 2026, 06:36 PM UTC
This incident has been resolved
Degraded Performance: Orders Page Loading & Imports
Affected: ShipStation
Timeline · 2 updates
- investigating Apr 08, 2026, 09:29 PM UTC
We are investigating reports of some merchants seeing their Orders page stuck in loading state. Our engineering team is working to restore full functionality
- resolved Apr 09, 2026, 01:13 PM UTC
This incident has been resolved.
Issues Creating Labels using Canada Post by ShipStation
Affected: ShipStation
Timeline · 2 updates
- investigating Apr 08, 2026, 07:54 PM UTC
We are currently investigating an issue preventing some users from generating Canada Post by ShipStation labels. Our team is working to resolve this as quickly as possible.
- resolved Apr 14, 2026, 08:51 PM UTC
This incident has been resolved.