ShipStation experienced a minor incident on October 6, 2025 affecting Phone Support, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating Oct 06, 2025, 01:41 PM UTC
ShipStation is aware of the technical issues impacting ShipStation Phone Support. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- resolved Oct 06, 2025, 08:35 PM UTC
Thank you for your patience while ShipStation Engineers worked to resolve your issues. Thank you for your patience and understanding.