Ongoing since 04:05 AM UTC, affecting 3rd Party Services and 3rd Party Services (3rd Party Services — Primary Data Center).
TNT/FedEx have confirmed that a Quoting API issue on their end is causing intermittent timeouts, which may result in quotes not being returned. TNT/FedEx technical teams are actively investigating, and we will provide further updates as more information becomes available. Merchants quoting via rate card have not been impacted. If you have any questions or concerns, please contact our Support team.
Affected components
Update timeline
- identified Nov 06, 2026, 04:05 AM UTC
TNT/FedEx have confirmed that a Quoting API issue on their end is causing intermittent timeouts, which may result in quotes not being returned. TNT/FedEx technical teams are actively investigating, and we will provide further updates as more information becomes available. Merchants quoting via rate card have not been impacted. If you have any questions or concerns, please contact our Support team.
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