Shippeo incident

[INCIDENT] Insights tab unavailable

Resolved after 36 minutes, affecting Web platform and Insights Dashboards and 1 more, on February 16, 2026.

monitoring Feb 16, 2026, 05:03 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 16, 2026, 04:53 PM UTC
Resolved
Feb 16, 2026, 05:30 PM UTC
Duration
36m
Detected by Pingoru
Feb 16, 2026, 04:53 PM UTC

Affected components

Web platformInsights DashboardsInsights Dashboards

Update timeline

  1. investigating Feb 16, 2026, 04:53 PM UTC

    Dear users, Our Insights platform is currently inaccessible since 16/02 5:30 pm CET . Other services remained unaffected, and no data was lost during this period. Our technical team is currently investigating this issue to solve it as soon as possible. Thank you for your patience and understanding. --- Chers utilisateurs, La plateforme Insights est inaccessible depuis le 16/02 5:30 pm CET. Nous tenons à préciser que les autres services n'ont pas été affectés et qu'aucune donnée n'a été perdue durant cette période. Notre équipe technique est en train d'investiguer cette anomalie pour la résoudre le plus rapidement possible. Merci de votre patience et de votre compréhension.

  2. monitoring Feb 16, 2026, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 16, 2026, 05:30 PM UTC

    This incident has been resolved.

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