ShipHero will go down for a short period, we'll tell you when it's back.

Update timeline

1. identified Nov 01, 2026, 04:08 PM UTC

   ShipHero will go down for a short period, we'll tell you when it's back.

2. identified Nov 01, 2026, 05:28 PM UTC

   November 1, 17:28 UTC ShipHero has identified a potential security issue and, as a precaution, has taken the platform offline while we investigate. Our teams are actively working on it. Our priority is confirming the platform is secure before we restore service. We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [18:30 UTC] and will also notify you by email. If you have questions, please contact ShipHero Support through your usual support channels. ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support. Thank you for your patience, The ShipHero Team

3. identified Nov 01, 2026, 06:14 PM UTC

   [18:13UTC] ShipHero is investigating a security incident involving unauthorized access to our Platform. continuing to investigate a potential security issue. As a precaution, the platform remains offline. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service. We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [19:30 UTC] and will also notify you by email. If you have questions, please contact ShipHero Support through your usual support channels. ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support. Thank you for your patience, The ShipHero Team