shipcloud had 15 outages in the last 2 years totaling 147h 23m of downtime — averaging 0.6 incidents per month.
There were 15 shipcloud outages since May 23, 2024 totaling 147h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
The DPD webservices are currently running into timeouts. We're monitoring the situation.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The DHL CIG (Customer Integration Gateway) is responding with errors, DHL is already investigating and trying to resolve the issue. https://post-paket-deutschland.status.api.dhl.com/incidents/230797?lang=de
This incident has been resolved.
Due to problems with our cloud provider some carriers and services are currently unavailable. This also affects the usage of all shipcloud owned contracts. We are working hard on mitigating the problems and fixing the issue.
This incident has been resolved.
The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD. We have identified the cause of the problem and are working on a fix.
This incident has been resolved.
We are investigating reports of degraded performance.
We are continuing to investigate the issue. Shipments with the carrier UPS are currently running into errors
This incident has been resolved.
The GLS services are currently slow and/or running into timeouts.
This incident has been resolved.
The DHL Returns API is currently not available.
This incident has been resolved.
The DHL Shipping and Returns API currently shows unusually long response times.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Currently we are experiencing long response times from the UPS Tracking API, which is also causing issues for booking shipments in the Shipcloud App. To ensure that labels can be booked without issues, we decided to temporarily disable tracking for shipments. We are building a workaround to deal with these slow response times.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An increasing amount of UPS pickup requests run currently into errors. Due to bank holidays in Germany, some regions may not be able to schedule pickups for UPS. If you are receiving errors when creating UPS pickup requests, please try scheduling a pickup for a later date or try again tomorrow. If that is not possible you can alternatively schedule a pickup at ups directly via this link: https://wwwapps.ups.com/pickup/schedule?loc=de_DE
This incident has been resolved.
The API is responding with errors when creating shipment quotes or creating a shipment using shipcloud rates. We have identified the cause of the problem and are working on a fix.
This incident has been resolved.