shipcloud experienced a minor incident on May 29, 2024 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 18h. The incident has been resolved; the full update timeline is below.
Affected components
API (api.shipcloud.io)WebUI (app.shipcloud.io)
Update timeline
- identified May 29, 2024, 12:47 PM UTC
An increasing amount of UPS pickup requests run currently into errors. Due to bank holidays in Germany, some regions may not be able to schedule pickups for UPS. If you are receiving errors when creating UPS pickup requests, please try scheduling a pickup for a later date or try again tomorrow. If that is not possible you can alternatively schedule a pickup at ups directly via this link: https://wwwapps.ups.com/pickup/schedule?loc=de_DE
- resolved May 30, 2024, 06:48 AM UTC
This incident has been resolved.