shipcloud incident

Problems with our cloud provider

Major Resolved View vendor source →

shipcloud experienced a major incident on November 13, 2025 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 03:47 PM UTC
Resolved
Nov 13, 2025, 05:05 PM UTC
Duration
1h 17m
Detected by Pingoru
Nov 13, 2025, 03:47 PM UTC

Affected components

API (api.shipcloud.io)WebUI (app.shipcloud.io)

Update timeline

  1. identified Nov 13, 2025, 03:47 PM UTC

    Due to problems with our cloud provider some carriers and services are currently unavailable. This also affects the usage of all shipcloud owned contracts. We are working hard on mitigating the problems and fixing the issue.

  2. resolved Nov 13, 2025, 05:05 PM UTC

    This incident has been resolved.