shipcloud incident

shipcloud app and API performance

Major Resolved View vendor source →

shipcloud experienced a major incident on July 9, 2025 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 10:02 AM UTC
Resolved
Jul 09, 2025, 10:35 AM UTC
Duration
33m
Detected by Pingoru
Jul 09, 2025, 10:02 AM UTC

Affected components

API (api.shipcloud.io)WebUI (app.shipcloud.io)

Update timeline

  1. investigating Jul 09, 2025, 10:02 AM UTC

    We are investigating reports of degraded performance.

  2. investigating Jul 09, 2025, 10:20 AM UTC

    We are continuing to investigate the issue. Shipments with the carrier UPS are currently running into errors

  3. resolved Jul 09, 2025, 10:35 AM UTC

    This incident has been resolved.