shipcloud incident

DHL API performance degraded

Minor Resolved View vendor source →

shipcloud experienced a minor incident on October 29, 2024 affecting DHL, lasting 21h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 10:38 AM UTC
Resolved
Oct 30, 2024, 08:03 AM UTC
Duration
21h 25m
Detected by Pingoru
Oct 29, 2024, 10:38 AM UTC

Affected components

DHL

Update timeline

  1. identified Oct 29, 2024, 10:38 AM UTC

    The DHL Shipping and Returns API currently shows unusually long response times.

  2. identified Oct 30, 2024, 08:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 30, 2024, 08:03 AM UTC

    This incident has been resolved.