shipcloud incident

DPD errors with shipcloud contract

Minor Resolved View vendor source →

shipcloud experienced a minor incident on July 10, 2025 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 08:24 AM UTC
Resolved
Jul 10, 2025, 09:24 AM UTC
Duration
1h
Detected by Pingoru
Jul 10, 2025, 08:24 AM UTC

Affected components

API (api.shipcloud.io)WebUI (app.shipcloud.io)

Update timeline

  1. investigating Jul 10, 2025, 08:24 AM UTC

    The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD. We have identified the cause of the problem and are working on a fix.

  2. resolved Jul 10, 2025, 09:24 AM UTC

    This incident has been resolved.