shipcloud experienced a notice incident on June 4, 2024, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 04, 2024, 12:57 PM UTC
Currently we are experiencing long response times from the UPS Tracking API, which is also causing issues for booking shipments in the Shipcloud App. To ensure that labels can be booked without issues, we decided to temporarily disable tracking for shipments. We are building a workaround to deal with these slow response times.
- monitoring Jun 06, 2024, 12:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2024, 05:51 AM UTC
This incident has been resolved.