shipcloud incident

Errors for shipments using shipcloud rates

Major Resolved View vendor source →

shipcloud experienced a major incident on May 23, 2024 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 07:11 AM UTC
Resolved
May 23, 2024, 07:52 AM UTC
Duration
40m
Detected by Pingoru
May 23, 2024, 07:11 AM UTC

Affected components

API (api.shipcloud.io)WebUI (app.shipcloud.io)

Update timeline

  1. identified May 23, 2024, 07:11 AM UTC

    The API is responding with errors when creating shipment quotes or creating a shipment using shipcloud rates. We have identified the cause of the problem and are working on a fix.

  2. resolved May 23, 2024, 07:52 AM UTC

    This incident has been resolved.