Ongoing since 06:28 PM UTC, affecting APAC - Card-Present Payments.
Incident: We are seeing an increase in issues related to Global Blue payment transaction errors and are investigating to begin a technical response. These errors may result in the following types of issues for Card Present Transactions: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors Internal Communication: If this is a "CRITICAL" alert affecting your team and you are a designated contact, please join the bridge immediately. Microsoft Teams meeting link: https://teams.microsoft.com/meet/290342004334794?p=FqKv1QayTqQCb6DFkp Plan of Action: Gateway development teams have been engaged. Further details will be provided when available. External notifications will be sent shortly. Public Script: Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions. These errors may result in the following types of issues: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Affected components
Update timeline
- investigating Nov 09, 2026, 06:28 PM UTC
Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions. These errors may result in the following types of issues: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- monitoring Nov 09, 2026, 06:38 PM UTC
Incident: We are seeing an increase in issues related to Global Blue payment transaction errors and are investigating to begin a technical response. These errors may result in the following types of issues for Card Present Transactions: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors Internal Communication: If this is a "CRITICAL" alert affecting your team and you are a designated contact, please join the bridge immediately. Microsoft Teams meeting link: https://teams.microsoft.com/meet/290342004334794?p=FqKv1QayTqQCb6DFkp Plan of Action: Gateway development teams have been engaged. Further details will be provided when available. External notifications will be sent shortly. Public Script: Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions. These errors may result in the following types of issues: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
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