GiveX Platform Maintenance

Update timeline

1. investigating Oct 31, 2026, 06:28 PM UTC

   Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

2. identified Oct 31, 2026, 06:33 PM UTC

   Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

3. identified Oct 31, 2026, 06:43 PM UTC

   Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

4. identified Oct 31, 2026, 11:25 PM UTC

   Update: We are progressing through unplanned maintenance activity. During this time, no Gift Card and Loyalty services will be available (this includes balance checks, activating/redeeming, as well as online purchases and reporting). We will continue to push updates here on an hourly basis. Thank you for your patience; we apologize for the inconvenience.

5. identified Nov 01, 2026, 12:29 AM UTC

   Update: We are currently working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

6. identified Nov 01, 2026, 01:33 AM UTC

   We are still undergoing unplanned maintenance. We continue working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

7. identified Nov 01, 2026, 02:31 AM UTC

   We are still undergoing unplanned maintenance. We are making progress restoring some services at this time. However, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

8. identified Nov 01, 2026, 03:32 AM UTC

   We are continuing to work through unplanned maintenance and have begun restoring Gift Card and Loyalty Services (GiveX) for a limited number of merchants. Restoration is being completed in phases, so some merchants may see services return before others. Merchants who have not yet been restored may still experience unavailability of balance checks, activations/redemptions, online purchases, and reporting. We will continue to provide hourly updates as restoration progresses. Thank you for your patience, and we apologize for the inconvenience.

9. identified Nov 01, 2026, 04:31 AM UTC

   We are continuing to work on restoring GiveX services. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Until restored, affected merchants may continue to experience issues with balance checks, activations/redemptions, online purchases, and reporting. Thank you for your continued patience, and we apologize for the inconvenience.

10. identified Nov 01, 2026, 05:35 AM UTC

    We continue to work on restoring GiveX services. A limited number of merchants have been restored, and we are continuing to bring the remaining merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologize for the inconvenience.

11. identified Nov 01, 2026, 06:53 AM UTC

    We are continuing work to restore GiveX services and are still working to get merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologise for the inconvenience.

12. identified Nov 01, 2026, 07:28 AM UTC

    Work on Givex services is still ongoing. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologise for the inconvenience.

13. monitoring Nov 01, 2026, 08:14 AM UTC

    GiveX core services in the US, Canada, Australia, Europe, Brazil, and Hong Kong have been restored. We are aware that reporting services remain degraded. We appreciate your patience and apologise for the inconvenience.

14. identified Nov 01, 2026, 11:17 AM UTC

    GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. This covers GiveX services globally. We are aware that reporting services remain degraded. An issue in Brazil - specifically BR2 - has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed from BR1 to BR2; no further action is required. If declines are observed, we suggest that clients manually switch from BR2 to BR1.

15. identified Nov 01, 2026, 11:19 AM UTC

    GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required. If declines are observed, we suggest that clients contact our Support Team for further guidance. We are aware that reporting services remain degraded.

16. identified Nov 01, 2026, 11:22 AM UTC

    GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required. Customers are advised to redirect to the secondary endpoint if no automatic failover is implemented and the service is still impaired We are aware that reporting services remain degraded.

17. identified Nov 01, 2026, 11:42 AM UTC

    GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint, We are aware that reporting services remain degraded. We sincerely apologise for any inconvenience this may have caused you

18. identified Nov 01, 2026, 10:42 PM UTC

    GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you

19. monitoring Nov 02, 2026, 02:31 AM UTC

    GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

20. monitoring Nov 02, 2026, 01:28 PM UTC

    GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

21. monitoring Nov 03, 2026, 08:52 PM UTC

    GiveX Update Restored: - GiveX POS: Including third-party online ordering has been fixed - GiveX Gift - GiveX Loyalty - Online ordering payments: Fully fixed as well. - GiveX/Rx Analytics Partial Restoration: - B2B Cards - Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday. Still Down: - Marqui CMS If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

22. monitoring Nov 03, 2026, 11:43 PM UTC

    *Merchants configured to US datacenters that are boarded as Canadian entities, have been unable to use GiveX services. A fix is being applied now to address this directly.* Restored: - GiveX POS: Third-party online ordering has been fixed - GiveX Gift - GiveX Loyalty - Online ordering payments - GiveX/Rx Analytics Partial Restoration: - B2B Cards - Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday. Outage: - Marqui CMS Please follow the previous advice if merchants are having issues accessing the portal

23. monitoring Nov 03, 2026, 11:44 PM UTC

    Restored: - GiveX POS: Third-party online ordering has been fixed - GiveX Gift - GiveX Loyalty - Online ordering payments - GiveX/Rx Analytics Partial Restoration: - B2B Cards - Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday. Outage: - Marqui CMS Please follow the previous advice if merchants are having issues accessing the portal

24. monitoring Nov 03, 2026, 11:49 PM UTC

    Restored: - GiveX POS: Including third-party online ordering - GiveX Gift - GiveX Loyalty - Online ordering payments - GiveX/Rx Analytics Partial Restoration: - B2B Cards - Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday. Still Down: - Marqui CMS If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

25. monitoring Nov 04, 2026, 11:59 PM UTC

    Restored Services: - GiveX POS: Including third-party online ordering - GiveX Gift - GiveX Loyalty - Online ordering payments - GiveX/Rx Analytics - Marqui CMS - B2B Cards Restoring Now: - Reporting may be delayed as they catch up to their typical scheduling, please be patient as the system recovers ATTENTION: If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

26. monitoring Nov 05, 2026, 04:58 PM UTC

    Service Restoration Update The following services have been restored: GiveX POS, including third-party online ordering GiveX Gift GiveX Loyalty Online ordering payments GiveX/Rx Analytics Marqui CMS B2B Cards Restoration efforts are ongoing for: Digital gift certificate orders, which are currently in a queued status. Those are being prioritized to be moved to sent. Reporting services, which may be delayed as processing returns to its normal schedule. If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

27. monitoring Nov 05, 2026, 08:19 PM UTC

    Service Restoration Update The following services have been restored: GiveX POS, including third-party online ordering GiveX Gift GiveX Loyalty Online ordering payments GiveX/Rx Analytics B2B Cards Restoration efforts are ongoing for: Digital gift certificate orders, which are currently in a queued status. These orders are being prioritized to be moved to sent. Reporting services, which may be delayed as processing returns to its normal schedule. Beta and Developer environments If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

28. monitoring Nov 06, 2026, 05:22 PM UTC

    Service Restoration Update Restored Services: • GiveX POS, including third-party online ordering • GiveX Gift • GiveX Loyalty • Online ordering payments • GiveX/Rx Analytics • B2B Cards Restoration Efforts Ongoing: • Digital gift certificate orders — Orders are currently queued and are being prioritized for sending. • Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule. • Beta and Developer environments — Are being reviewed and prioritized for restoration. Connectivity Troubleshooting If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect. We apologize for the inconvenience and appreciate your patience as we work to restore full service.