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Current status
SheerID is up

No incidents right now.

SheerID is operational right now. Last checked just now; the most recent incident resolved 2d ago.

Real-time SheerID status, recent outages, and incident history: pulled directly from SheerID's official status page at sheerid.statuspage.io every 5 minutes. Pingoru tracks 8 SheerID services and has captured 4 incidents in the last 90 days (97.50% uptime). Get email, Slack, Discord, or webhook alerts the moment SheerID reports a new incident, free for 3 monitors, no credit card.

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SheerID uptime 97.50% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 20m
    Started Oct 29, 2026, 10:03 PM UTC · Resolved Oct 29, 2026, 10:24 PM UTC
    MySheerIDReportingStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs
    Timeline · 2 updates
    • monitoring · Oct 29, 2026, 10:03 PM UTC

      The cause has been identified and the fix has rolled out. We are monitoring the fix. Shoppers who got an error should reload the form and try again. The failed attempts didn't save anything, so data loss is not expected.

    • resolved · Oct 29, 2026, 10:24 PM UTC

      The fix was live as of around 22:03 UTC. After a monitoring period, it is now considered resolved.

    Latest: The fix was live as of around 22:03 UTC. After a monitoring period, it is now considered resolved.

  2. Resolved 30m
    Started Oct 14, 2026, 04:33 PM UTC · Resolved Oct 14, 2026, 05:04 PM UTC
    API
    Timeline · 2 updates
    • investigating · Oct 14, 2026, 04:33 PM UTC

      SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when submitting verification requests.

    • resolved · Oct 14, 2026, 05:04 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 1h 29m
    Started Oct 14, 2026, 02:16 PM UTC · Resolved Oct 14, 2026, 03:45 PM UTC
    APIStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs
    Timeline · 5 updates
    • investigating · Oct 14, 2026, 02:16 PM UTC

      We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

    • investigating · Oct 14, 2026, 02:41 PM UTC

      Since about 6:30 AM PT (13:30 UTC) on October 14, many verification requests are failing or responding slowly. End users may see a verification form that won't load or won't submit. API calls to services.sheerid.com may return errors or time out. Some MySheerID portal requests are also failing. We're investigating and will post the next update by 8:00 AM PT.

    • investigating · Oct 14, 2026, 03:08 PM UTC

      Investigating: We've traced the errors to slow responses from one of our databases. We're still working to find the cause of the slowdown. Many verification requests and API calls to services.sheerid.com are failing or responding slowly. Some MySheerID portal requests are also failing. We'll post the next update by 8:30 AM PT.

    • identified · Oct 14, 2026, 03:28 PM UTC

      Identified: We've identified the cause, a problem in our database cluster, and are working on a fix. Error rates have dropped in the last few minutes but are still above normal. Some verification requests are still failing or responding slowly. Notifications about verification results, including webhooks, are delayed because of a backlog. We'll post the next update by 9:00 AM PT.

    • resolved · Oct 14, 2026, 03:45 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 40m
    Started Aug 28, 2026, 04:00 PM UTC · Resolved Aug 28, 2026, 04:41 PM UTC
    APIMySheerID
    Timeline · 2 updates
    • investigating · Aug 28, 2026, 04:00 PM UTC

      We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.

    • resolved · Aug 28, 2026, 04:41 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Incident record

Since April 2026 · Statuspage by Atlassian · 8 components checked every 5 minutes
53incidents recorded
11last 12 months
4last 90 days
49 minutestypical duration, 12 months

The longest incident in the last year, API Latency on January 28, 2026, ran for 4 hours. 1 maintenance window announced in the same period.

Most affected components, last 12 months

  • API6
  • Faculty programs5
  • First Responder programs5
  • Medical programs5
  • Military programs5

Latest incidents

Outage history

Past 90 days · 4 incidents View full outage history →