Is SheerID down?
Last checked just nowNo incidents right now.
SheerID is operational right now. Last checked just now; the most recent incident resolved 2d ago.
Real-time SheerID status, recent outages, and incident history: pulled directly from SheerID's official status page at sheerid.statuspage.io every 5 minutes. Pingoru tracks 8 SheerID services and has captured 4 incidents in the last 90 days (97.50% uptime). Get email, Slack, Discord, or webhook alerts the moment SheerID reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- MySheerIDReportingStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs
Timeline · 2 updates
- monitoring · Oct 29, 2026, 10:03 PM UTC
The cause has been identified and the fix has rolled out. We are monitoring the fix. Shoppers who got an error should reload the form and try again. The failed attempts didn't save anything, so data loss is not expected.
- resolved · Oct 29, 2026, 10:24 PM UTC
The fix was live as of around 22:03 UTC. After a monitoring period, it is now considered resolved.
Latest: The fix was live as of around 22:03 UTC. After a monitoring period, it is now considered resolved.
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- API
Timeline · 2 updates
- investigating · Oct 14, 2026, 04:33 PM UTC
SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when submitting verification requests.
- resolved · Oct 14, 2026, 05:04 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- APIStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs
Timeline · 5 updates
- investigating · Oct 14, 2026, 02:16 PM UTC
We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.
- investigating · Oct 14, 2026, 02:41 PM UTC
Since about 6:30 AM PT (13:30 UTC) on October 14, many verification requests are failing or responding slowly. End users may see a verification form that won't load or won't submit. API calls to services.sheerid.com may return errors or time out. Some MySheerID portal requests are also failing. We're investigating and will post the next update by 8:00 AM PT.
- investigating · Oct 14, 2026, 03:08 PM UTC
Investigating: We've traced the errors to slow responses from one of our databases. We're still working to find the cause of the slowdown. Many verification requests and API calls to services.sheerid.com are failing or responding slowly. Some MySheerID portal requests are also failing. We'll post the next update by 8:30 AM PT.
- identified · Oct 14, 2026, 03:28 PM UTC
Identified: We've identified the cause, a problem in our database cluster, and are working on a fix. Error rates have dropped in the last few minutes but are still above normal. Some verification requests are still failing or responding slowly. Notifications about verification results, including webhooks, are delayed because of a backlog. We'll post the next update by 9:00 AM PT.
- resolved · Oct 14, 2026, 03:45 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- APIMySheerID
Timeline · 2 updates
- investigating · Aug 28, 2026, 04:00 PM UTC
We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.
- resolved · Aug 28, 2026, 04:41 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Incident record
Since April 2026 · Statuspage by Atlassian · 8 components checked every 5 minutesThe longest incident in the last year, API Latency on January 28, 2026, ran for 4 hours. 1 maintenance window announced in the same period.
Most affected components, last 12 months
- API6
- Faculty programs5
- First Responder programs5
- Medical programs5
- Military programs5
Latest incidents
- Verification forms and My.SheerID.com degraded performance
The cause has been identified and the fix has rolled out. We are monitoring the fix. Shoppers who got an error should reload the form and try again. The failed…
- Increased API latency - This is a continuation/recurrence of the issue resolved earlier today.
SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when…
- Increased API latency
We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting…
- Started Oct 29, 2026, 10:03 PM UTC · Resolved Oct 29, 2026, 10:24 PM UTC · 20m
- Increased API latency - This is a continuation/recurrence of the issue resolved earlier today. ResolvedStarted Oct 14, 2026, 04:33 PM UTC · Resolved Oct 14, 2026, 05:04 PM UTC · 30m
- Increased API latency ResolvedStarted Oct 14, 2026, 02:16 PM UTC · Resolved Oct 14, 2026, 03:45 PM UTC · 1h 29m
- Started Aug 28, 2026, 04:00 PM UTC · Resolved Aug 28, 2026, 04:41 PM UTC · 40m