SheerID incident

Latency and Timeouts in API endpoints

Major Resolved View vendor source →

SheerID experienced a major incident on August 28, 2026 affecting API and MySheerID, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 04:00 PM UTC
Resolved
Aug 28, 2026, 04:41 PM UTC
Duration
40m
Detected by Pingoru
Aug 28, 2026, 04:00 PM UTC

Affected components

APIMySheerID

Update timeline

  1. investigating Aug 28, 2026, 04:10 PM UTC

    We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.

  2. resolved Aug 28, 2026, 04:41 PM UTC

    This incident has been resolved.