SevenRooms Outage History

We have implemented a fix to address the connectivity issues and are seeing service stabilize across our infrastructure. Widgets and services should now be loading correctly for most venues. We are continuing to monitor the situation closely to ensure full performance is maintained.

A recent sync issue caused a delay in new information—such as reservation changes or guest profile updates—from appearing on the SevenRooms mobile app for a period of time. Our team quickly identified the cause and worked to restore normal service. What We Did Our engineers immediately began investigating the sync delay. After identifying the problem, we implemented a fix to restore the connection and ensure data is once again flowing seamlessly to the mobile app. All systems are now operating as expected, and we will continue to monitor the situation closely to ensure full stability. Next Steps There is no action required on your part. Your mobile app should now be receiving all updates in real-time. If you continue to experience any issues, please do not hesitate to contact our support team. We appreciate your patience and understanding as we worked to resolve this issue.

What’s Going On? We’re seeing significant improvements in login access, and it appears the widespread issues that were impacting our services have largely subsided. We believe the incident was related to an external network issue that was affecting a broader segment of the internet. Impact While we believe the core issue has been resolved, we’re continuing to monitor system performance closely to ensure full stability across all services. Users should now be able to log in and access our systems without difficulty. Closing We sincerely apologize for any inconvenience this disruption may have caused. Our team is actively monitoring to confirm complete restoration of all services. We appreciate your continued patience as we ensure everything is fully back to normal.

Google has reported an issue with their backend feed processing, affecting both their Google Reserve sandbox and production environments. Specifically, Google has stated: "There is a known error in processing feeds for both sandbox and production. Our internal team is aware and expects a fix soon." While Sevenrooms systems remain operational, this may cause downstream data synchronization issues, including potential impacts on inventory availability. Google has posted a notification on their Action Center. We are monitoring the situation and will provide updates as received from Google.

We are continuing to monitor Google's reported issue with their backend feed processing. At this time, we have not received any further updates from Google. Our team is actively monitoring for any potential downstream impacts related to this issue and will provide further updates as soon as we receive new information from Google or observe any changes in system behavior.

We're continuing to monitor the previously reported Google Reserve feed processing issue. Currently, we have not received any new information from Google. Our systems remain stable, with no observable impact to the reported issue and we will provide updates as they become available.

Our engineering team identified and corrected the configuration issue, restoring normal functionality to our Reservation Widgets. We have also taken steps to prevent recurrence. Impact: During the incident, clients experienced inaccurate reservation availability displays on their widgets, impacting their ability to take bookings. This has been resolved. We apologize for any inconvenience this incident may have caused. We appreciate your patience as we worked to resolve the issue and are continuing to monitor performance.

Between approximately 2:46 PM and 2:58 PM, we experienced elevated response latencies affecting our sync service. This resulted in delays for users using out SevenRooms OS mobile app. Impact: During this brief window, users may have encountered delays in functionalities dependent on the sync service. Resolution: The issue stemmed from a rapid traffic shift to a new deployment. While intended to improve performance, Google Cloud's scaling did not immediately match the increased demand. Once Google Cloud reached equilibrium, services returned to normal. We are confident that this has been resolved and will not reoccur. We apologize for any inconvenience this may have caused.

We have implemented a fix for the issue that was preventing some guests from modifying existing reservations We will continue monitoring to confirm the fix is effective and prevent further issues. We appreciate your patience.

Our team has implemented a fix and are continuing to monitor the system to ensure its stability. Thank you for your patience, and we apologize for any inconvenience this might have caused.

We have released a fix for the intermittent slowness that some venues may have experienced when making reservations. We are continuing to monitor and investigate to identify the root cause and ensure it is fully resolved. Thank you for your patience, and we apologize for any inconvenience this might have caused.

We believe the issue with our cloud provider has been resolved. We will continue to monitor the situation to ensure it's fully addressed. Our team is working with the provider to confirm the root cause and final resolution.

We are continuing to monitor for any further issues.

Our engineers have identified a potential workaround and are working swiftly to implement it. We will provide further updates as soon as we have more information.

We are continuing to experience intermittent issues due to problems with our Google Cloud service. Our team is monitoring the situation closely and working with Google to resolve it. Further updates will be posted here.

We are continuing to experience intermittent issues due to problems with our Google Cloud service. Google’s engineering team is actively investigating the issue. You can follow their progress directly here: https://status.cloud.google.com/incidents/1yphfNLPHEnwJcWqwxbu#RP1d9aZLNFZEJmTBk8e1

SevenRooms experienced an 8-minute service outage earlier and has since stabilized. However, we may still experience further impact from an upstream incident in our cloud hosting provider, Google Cloud. Google’s engineering team is actively investigating the issue. You can follow their progress directly here: https://status.cloud.google.com/incidents/1yphfNLPHEnwJcWqwxbu#RP1d9aZLNFZEJmTBk8e1