SevenRooms incident

Resolved – Stripe incident impacting card payments on Reservation Widget

Resolved on November 19, 2025.

resolved Nov 19, 2025, 11:00 PM UTC

On November 18, 2025, between approximately 5:00 PM and 10:00 PM Eastern, some guests using our reservation widget experienced issues loading the payment form and completing card payments when processed via Stripe. Stripe has confirmed and resolved an incident on their side that affected our Stripe-powered payment form in specific cases on our reservation widget. Our monitoring indicates that Stripe payments are now operating normally.

Started: Nov 19, 2025, 01:00 AM UTC
Resolved: Nov 19, 2025, 01:00 AM UTC
Duration: –
Detected by Pingoru: Nov 19, 2025, 01:00 AM UTC

Update timeline

resolved Nov 19, 2025, 11:00 PM UTC

On November 18, 2025, between approximately 5:00 PM and 10:00 PM Eastern, some guests using our reservation widget experienced issues loading the payment form and completing card payments when processed via Stripe. Stripe has confirmed and resolved an incident on their side that affected our Stripe-powered payment form in specific cases on our reservation widget. Our monitoring indicates that Stripe payments are now operating normally.

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