SevenRooms experienced a major incident on June 6, 2025 affecting Reservation Widget and Reservation Management, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 03:41 PM UTC
We are currently experiencing a DNS outage affecting the SevenRooms VMS. Our engineering team is actively investigating the root cause and working to restore functionality as quickly as possible. We’ll provide updates here as soon as we have more information. We sincerely apologize for the disruption and appreciate your patience.
- investigating Jun 06, 2025, 03:42 PM UTC
We are continuing to investigate this issue.
- identified Jun 06, 2025, 04:00 PM UTC
What’s Going On? We’re currently investigating reports of login issues impacting some of our users. It appears to be related to a regional internet service provider (ISP) DNS outage, which is affecting access to our services. Impact Users attempting to log in via username and password may be able to access the system directly through this alternative link: https://app.sevenrooms.com/login. Unfortunately, we do not have a current workaround for users who rely on Single Sign-On (SSO), as these connections redirect through a different pathway. We’ve observed that some users are successfully connecting via mobile networks, and we’ve also received reports that iPad access remains unaffected for some clients. We understand this is an inconvenience and sincerely apologize for any disruption this may cause. Our team is actively investigating the situation and will provide further updates as soon as more information becomes available.
- monitoring Jun 06, 2025, 04:09 PM UTC
What’s Going On? We’re seeing significant improvements in login access, and it appears the widespread issues that were impacting our services have largely subsided. We believe the incident was related to an external network issue that was affecting a broader segment of the internet. Impact While we believe the core issue has been resolved, we’re continuing to monitor system performance closely to ensure full stability across all services. Users should now be able to log in and access our systems without difficulty. Closing We sincerely apologize for any inconvenience this disruption may have caused. Our team is actively monitoring to confirm complete restoration of all services. We appreciate your continued patience as we ensure everything is fully back to normal.
- resolved Jun 06, 2025, 04:18 PM UTC
This issue has been resolved.