SevenRooms experienced a critical incident on June 12, 2025 affecting Reservation Management, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:11 PM UTC
What's Going On? We're currently monitoring an external service disruption impacting Google Cloud Platform (GCP), which appears to be affecting access and loading times for our services. This widespread issue is impacting core infrastructure that supports our operations. Impact You might experience difficulty accessing our platform or find that pages are loading very slowly. Closing Our team is closely tracking this issue and will provide another update as soon as more information becomes available, or when we see services return to normal.
- identified Jun 12, 2025, 06:22 PM UTC
Major External Outage Affecting Services What's Going On? We're currently experiencing service disruptions, including intermittent access and slow loading times, due to a confirmed major internal outage impacting Google Cloud Platform (GCP). We have received confirmation of this widespread issue from Google Cloud's Technical team. This incident is affecting core infrastructure that supports our operations, and many other services reliant on GCP. Impact Customers may experience difficulty accessing our platform or find that pages are loading very slowly. Our team is actively monitoring the situation. While Google has not yet updated their official status page at https://status.cloud.google.com/, you can find broader internet outage information and monitor the situation at https://downdetector.com/. We will provide another update as soon as more information becomes available, or when we see services return to normal.
- monitoring Jun 12, 2025, 07:09 PM UTC
We continue to experience intermittent access and slow loading times, including for our mobile SevenRooms OS, due to a global Google Cloud Platform (GCP) outage. Google has confirmed this issue began at 1:51 PM Eastern today, impacting multiple GCP products Our team is actively monitoring the situation alongside Google's investigation. For Google's latest updates, please visit: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW. We will provide another update here as soon as more information is available.
- monitoring Jun 12, 2025, 08:06 PM UTC
The external Google Cloud Platform (GCP) outage remains ongoing, and our services continue to be affected. We are actively monitoring the situation and will provide an update here when new information is available. Please find Google's latest status at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- monitoring Jun 12, 2025, 08:53 PM UTC
We've seen service restored as of 4:25 pm ET, and we will continue to monitor the situation and wait for Google Cloud’s final confirmation. We will provide an update here when new information is available. Please find Google's latest status at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- resolved Jun 12, 2025, 09:35 PM UTC
Google has reported that most of the Google Cloud products have confirmed full service recovery. We are pleased to confirm that all SevenRooms services have returned to normal operation. Your services should now be functioning as expected. We sincerely thank you for your patience and understanding throughout this significant external disruption. Please find Google's latest status at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW