Is SevenRooms down?

We're monitoring delayed real-time updates in SevenRooms OS (iOS) caused by an incident with a third-party provider, Google Firebase. For Google's latest status, please see https://status.firebase.google.com/incidents/9xsJMtCjjVuSHugHs8Zc In the meantime, updates continue to sync automatically about every 30 seconds, so some changes may take a little longer to appear across devices. We well update as Google shares new information.

Real-time updates in SevenRooms OS have returned to normal, and venues should no longer be experiencing delays at this time. The underlying incident with our third-party provider, Google Firebase, is not yet resolved, so some limited impact is possible until Google fully recovers. For Google's latest status, please see https://status.firebase.google.com/incidents/9xsJMtCjjVuSHugHs8Zc

Google Firebase has confirmed full recovery and have resolved the incident on their side Impact to our product was limited to 1:00-4:45 PM ET on October 21 and was minor: some updates took longer to appear across devices, but our automatic sync, which runs about every 30 seconds, caught anything missed, and the service stayed available throughout. Real-time updates in SevenRooms OS are operating normally and we verified stability on our end.

We're investigating a partial service outage preventing some venues and guests from accessing SevenRooms. Our engineering team is actively working to identify the cause. We'll provide another update by 5:40 AM ET.

Service is recovering and SevenRooms is accessible again. Our engineering team is monitoring closely to confirm stability. We'll provide another update by 6:10 AM ET.

Following the earlier recovery, some users may experience slowness accessing VMS and Widgets. Our engineering team is actively working to resolve the issue. We'll provide another update by 6:40 AM ET.

Our engineering team is actively working to resolve the issue. We'll provide another update by 7:15 AM ET.

Service is returning to normal across SevenRooms. Our engineering team remains engaged and monitoring closely to confirm stability.

This incident is resolved and SevenRooms is fully operational. A mitigation at 8:27 AM ET restored normal operation, and systems have remained stable since.

We're investigating elevated errors and slowness affecting affecting our API, Booking, and Sync services. During this time, users may experience intermittent errors or latency when accessing these features. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide further updates as soon as more information becomes available.

Error rates have returned to normal and our engineering team is continuing monitoring closely to confirm stability. If you're still experiencing any issues, please contact [email protected].

This incident has been resolved.