Investigating Isolated Reports of VMS Slowness

Update timeline

1. investigating Jun 08, 2025, 06:14 PM UTC

   We are investigating isolated reports of elevated latency and general slowness impacting the Venue Manager System (VMS) for some users. This appears to be related to an external service and may cause delayed loading times, particularly when navigating between pages or attempting to log in. Impact For affected venues, the primary impact is a degraded experience within the VMS, leading to slower operations for your staff. We understand this can cause significant inconvenience, and we apologize for any disruption to your daily activities. Workaround While our teams work on a full resolution, some affected venues have reported that clearing their browser's cache has temporarily helped alleviate the issue. Please note that the problem may recur. Next Steps Our engineering team is actively engaged and working with our external partners to identify the root cause and implement a resolution as quickly as possible. We'll provide further updates as new information becomes available. We appreciate your patience and understanding as we work to restore full performance.

2. resolved Jun 08, 2025, 07:19 PM UTC

   The elevated latency and general slowness impacting the Venue Manager System (VMS) has been resolved. The issue was related to an external service within our infrastructure. Our engineering team implemented an adjustment to this service, and VMS performance has returned to normal. We are coordinating with our external partners at Google Cloud Platform as they investigate the underlying cause. We will continue to closely monitor the system to ensure ongoing stability. Thank you for your patience and understanding.