SevenRooms incident
Intermittent Reservation Widget Connectivity
SevenRooms experienced a major incident on February 3, 2026 affecting API and Reservation Widget, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 03, 2026, 01:49 PM UTC
Our engineering team is currently addressing a connectivity issue affecting our reservation widget. This is preventing the widget from loading for some venues. We have identified the source of the disruption within our service infrastructure and are working on a fix to restore stable connections immediately.
- identified Feb 03, 2026, 03:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 03, 2026, 03:22 PM UTC
We have implemented a fix to address the connectivity issues and are seeing service stabilize across our infrastructure. Widgets and services should now be loading correctly for most venues. We are continuing to monitor the situation closely to ensure full performance is maintained.
- resolved Feb 03, 2026, 03:49 PM UTC
This issue has been fully resolved, and all reservation widgets and services are now operating normally. We will continue to monitor performance throughout the day to ensure continued stability.