ServiceTitan experienced a major incident on January 10, 2026 affecting Office, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2026, 06:13 PM UTC
We are currently experiencing performance issues during which some users may be unable to login or utilize ServiceTitan. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Jan 10, 2026, 06:29 PM UTC
Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Jan 10, 2026, 06:59 PM UTC
Services have been restored following a database migration performed by our team to bypass a third-party infrastructure outage. We are currently monitoring system stability to ensure all affected customers remain fully operational. Thank you for your patience on this matter.
- monitoring Jan 10, 2026, 08:07 PM UTC
While our cloud service provider continues to experience infrastructure disruptions, ServiceTitan customers remain unaffected following our successful database migration. We are closely monitoring system health and will provide updates if any significant changes occur.
- resolved Jan 10, 2026, 09:05 PM UTC
Our cloud service provider has confirmed that they are no longer experiencing issues, and all ServiceTitan systems are healthy and operational. We are moving this incident to Resolved at this time, and will continue to monitor our systems for any further disruptions.