Resolved after 2 hours 49 minutes, affecting Telephony Platform: Inbound Calling, on June 12, 2025.
Our provider has implemented a fix and we are monitoring the results. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number We will update the status page here as soon as more information becomes available. Thank you for your patience!
Affected components
Update timeline
- investigating Jun 12, 2025, 07:12 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Jun 12, 2025, 07:17 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Jun 12, 2025, 07:28 PM UTC
Our provider has identified the issue and a fix is being implemented. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Jun 12, 2025, 08:52 PM UTC
Our provider has implemented a fix and we are monitoring the results. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number We will update the status page here as soon as more information becomes available. Thank you for your patience!
- resolved Jun 12, 2025, 10:01 PM UTC
This incident has been resolved.
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