ServiceMax Outage History

ServiceMax had 7 outages in the last 2 years totaling 50h 8m of downtime — averaging 0.3 incidents per month.

There were 7 ServiceMax outages since October 20, 2025 totaling 50h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://servicemax.statuspage.io

Notice September 16, 2026

ServiceMax Support Announcement - ServiceMax Service Disruption Due To Salesforce Outage (All Regions).

Detected by Pingoru: Sep 16, 2026, 02:00 AM UTC
Resolved: Sep 16, 2026, 07:40 PM UTC
Duration: 17h 39m

Affected: Critical Announcements

Timeline · 2 updates

investigating Sep 16, 2026, 10:59 AM UTC

Description of Issue: Salesforce is investigating an issue affecting multiple Salesforce instances across all regions. As per Salesforce, customers may experience severe delays, intermittent errors, or be unable to access some services, including submitting new cases via the Help portal. Salesforce is actively investigating. For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433 Action Being Taken: Salesforce is actively investigating the issue. Next Update: For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433
resolved Sep 16, 2026, 07:40 PM UTC

This incident has been resolved.

Read the full incident report →

Critical June 8, 2026

Zinc Analytics Outage

Detected by Pingoru: Jun 08, 2026, 03:32 AM UTC
Resolved: Jun 08, 2026, 03:50 PM UTC
Duration: 12h 17m

Affected: Analytics

Timeline · 3 updates

investigating Jun 08, 2026, 03:32 AM UTC

Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
identified Jun 08, 2026, 03:34 AM UTC

Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
resolved Jun 08, 2026, 03:50 PM UTC

The Zinc Analytics service is fully operational. This incident has been resolved.

Read the full incident report →

Critical February 10, 2026

AWS Service Disruption

Detected by Pingoru: Feb 10, 2026, 09:41 PM UTC
Resolved: Feb 11, 2026, 05:39 AM UTC
Duration: 7h 57m

Affected: Critical AnnouncementsEurope RegionApplicationNorth America Region

Timeline · 4 updates

investigating Feb 10, 2026, 09:41 PM UTC

We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
identified Feb 10, 2026, 09:59 PM UTC

We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide an update within 60 minutes or sooner if additional information becomes available.
monitoring Feb 11, 2026, 12:25 AM UTC

The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
resolved Feb 11, 2026, 05:39 AM UTC

Sync Gateway and PTC Asset 360 service is fully operational. This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

Schedule Optimization Service Disruption

Detected by Pingoru: Feb 03, 2026, 05:33 AM UTC
Resolved: Feb 03, 2026, 08:11 AM UTC
Duration: 2h 38m

Affected: Critical AnnouncementsEurope Region

Timeline · 3 updates

investigating Feb 03, 2026, 05:33 AM UTC

We are experiencing a Schedule Optimization service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
monitoring Feb 03, 2026, 07:28 AM UTC

The Schedule Optimization service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
resolved Feb 03, 2026, 08:11 AM UTC

Schedule Optimization service is fully operational. This incident has been resolved.

Read the full incident report →

Notice October 29, 2025

AWS Outage

Detected by Pingoru: Oct 29, 2025, 12:36 AM UTC
Resolved: Oct 29, 2025, 06:11 AM UTC
Duration: 5h 34m

Affected: Critical AnnouncementsAI GatewayNorth America RegionAsset Service HistoryZinc Hotline Summaries

Timeline · 2 updates

monitoring Oct 29, 2025, 12:36 AM UTC

An AWS outage is currently affecting multiple AWS services in the US Virginia region. So far, none of the ServiceMax products have been impacted, and our teams are actively monitoring the incident.
resolved Oct 29, 2025, 06:11 AM UTC

AWS Outage is resolved - https://health.aws.amazon.com/health/status

Read the full incident report →

Notice October 24, 2025

Zinc Analytics Service Disruption

Detected by Pingoru: Oct 24, 2025, 08:41 PM UTC
Resolved: Oct 24, 2025, 10:14 PM UTC
Duration: 1h 33m

Affected: Critical AnnouncementsAnalytics

Timeline · 2 updates

identified Oct 24, 2025, 08:41 PM UTC

We are experiencing a service disruption for Zinc Analytic service. Our engineering team is working with AWS Support team for the investigation. All other Zinc functions are not impacted.
resolved Oct 24, 2025, 10:14 PM UTC

The Zinc Analytics service is fully operational. This incident has been resolved.

Read the full incident report →

Major October 20, 2025

FieldFX has been affected by an ongoing AWS outage

Detected by Pingoru: Oct 20, 2025, 04:30 PM UTC
Resolved: Oct 20, 2025, 06:58 PM UTC
Duration: 2h 27m

Affected: Critical AnnouncementsSystem Maintenance

Timeline · 3 updates

investigating Oct 20, 2025, 04:30 PM UTC

Due to a AWS outage, multiple websites and services are affected, including FieldFX. Check the following link to stay updated on the outage status: https://health.aws.amazon.com/health/status
investigating Oct 20, 2025, 06:58 PM UTC

AWS seems to be up now but there are still has intermittent network problems. Check https://health.aws.amazon.com/health/status for updates.
resolved Oct 20, 2025, 06:58 PM UTC

This incident has been resolved.

Read the full incident report →