ServiceMax Outage History

ServiceMax had 8 outages in the last 2 years totaling 27h 14m of downtime — averaging 0.3 incidents per month.

There were 8 ServiceMax outages since September 3, 2025 totaling 27h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://servicemax.statuspage.io

Notice February 10, 2026

AWS Service Disruption

Detected by Pingoru: Feb 10, 2026, 09:41 PM UTC
Resolved: Feb 11, 2026, 05:39 AM UTC
Duration: 7h 57m

Affected: Critical AnnouncementsEurope RegionApplicationNorth America Region

Timeline · 4 updates

investigating Feb 10, 2026, 09:41 PM UTC

We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
identified Feb 10, 2026, 09:59 PM UTC

We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide an update within 60 minutes or sooner if additional information becomes available.
monitoring Feb 11, 2026, 12:25 AM UTC

The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
resolved Feb 11, 2026, 05:39 AM UTC

Sync Gateway and PTC Asset 360 service is fully operational. This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

Schedule Optimization Service Disruption

Detected by Pingoru: Feb 03, 2026, 05:33 AM UTC
Resolved: Feb 03, 2026, 08:11 AM UTC
Duration: 2h 38m

Affected: Critical AnnouncementsEurope Region

Timeline · 3 updates

investigating Feb 03, 2026, 05:33 AM UTC

We are experiencing a Schedule Optimization service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
monitoring Feb 03, 2026, 07:28 AM UTC

The Schedule Optimization service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
resolved Feb 03, 2026, 08:11 AM UTC

Schedule Optimization service is fully operational. This incident has been resolved.

Read the full incident report →

Notice October 29, 2025

AWS Outage

Detected by Pingoru: Oct 29, 2025, 12:36 AM UTC
Resolved: Oct 29, 2025, 06:11 AM UTC
Duration: 5h 34m

Affected: Critical AnnouncementsAI GatewayNorth America RegionAsset Service HistoryZinc Hotline Summaries

Timeline · 2 updates

monitoring Oct 29, 2025, 12:36 AM UTC

An AWS outage is currently affecting multiple AWS services in the US Virginia region. So far, none of the ServiceMax products have been impacted, and our teams are actively monitoring the incident.
resolved Oct 29, 2025, 06:11 AM UTC

AWS Outage is resolved - https://health.aws.amazon.com/health/status

Read the full incident report →

Notice October 24, 2025

Zinc Analytics Service Disruption

Detected by Pingoru: Oct 24, 2025, 08:41 PM UTC
Resolved: Oct 24, 2025, 10:14 PM UTC
Duration: 1h 33m

Affected: Critical AnnouncementsAnalytics

Timeline · 2 updates

identified Oct 24, 2025, 08:41 PM UTC

We are experiencing a service disruption for Zinc Analytic service. Our engineering team is working with AWS Support team for the investigation. All other Zinc functions are not impacted.
resolved Oct 24, 2025, 10:14 PM UTC

The Zinc Analytics service is fully operational. This incident has been resolved.

Read the full incident report →

Major October 20, 2025

FieldFX has been affected by an ongoing AWS outage

Detected by Pingoru: Oct 20, 2025, 04:30 PM UTC
Resolved: Oct 20, 2025, 06:58 PM UTC
Duration: 2h 27m

Affected: Critical AnnouncementsSystem Maintenance

Timeline · 3 updates

investigating Oct 20, 2025, 04:30 PM UTC

Due to a AWS outage, multiple websites and services are affected, including FieldFX. Check the following link to stay updated on the outage status: https://health.aws.amazon.com/health/status
investigating Oct 20, 2025, 06:58 PM UTC

AWS seems to be up now but there are still has intermittent network problems. Check https://health.aws.amazon.com/health/status for updates.
resolved Oct 20, 2025, 06:58 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 22, 2025

Service Board Travel Time Calculation Feature Degradation

Detected by Pingoru: Sep 22, 2025, 12:03 AM UTC
Resolved: Sep 22, 2025, 03:09 AM UTC
Duration: 3h 5m

Affected: Critical AnnouncementsMapping Provider

Timeline · 2 updates

investigating Sep 22, 2025, 12:03 AM UTC

We are encountering a technical issue in calculating travel time within the Service Board due to a reported incident from our third-party Map provider vendor. Consequently, users may encounter limitations in performing certain functionalities, such as displaying nearby job opportunities based on travel time. It is important to note that this disruption does not affect any other Service Board functionalities. We are diligently monitoring the situation and will provide an update as soon as we receive a response from the vendor.
resolved Sep 22, 2025, 03:09 AM UTC

This is a follow-up to inform you that the map provider issue affecting travel time calculations has been resolved. Our monitoring confirms that there is no impact on the Service Board. All related features are now functioning as expected.

Read the full incident report →

Notice September 8, 2025

Sync Gateway Service Issue

Detected by Pingoru: Sep 08, 2025, 08:16 AM UTC
Resolved: Sep 08, 2025, 10:04 AM UTC
Duration: 1h 47m

Affected: Critical AnnouncementsNorth America Region

Timeline · 3 updates

investigating Sep 08, 2025, 08:16 AM UTC

We are experiencing an intermittent issue with Sync Gateway service in US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
monitoring Sep 08, 2025, 09:42 AM UTC

The Sync Gateway service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
resolved Sep 08, 2025, 10:04 AM UTC

Sync gateway service is fully operational. This incident has been resolved.

Read the full incident report →

Notice September 3, 2025

Sync Gateway Service Disruption

Detected by Pingoru: Sep 03, 2025, 09:53 AM UTC
Resolved: Sep 03, 2025, 12:02 PM UTC
Duration: 2h 9m

Affected: Europe RegionNorth America Region

Timeline · 3 updates

investigating Sep 03, 2025, 09:53 AM UTC

We are experiencing a Sync Gateway service disruption in the US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
monitoring Sep 03, 2025, 11:06 AM UTC

The Sync Gateway service in US region is back to operation and we will continue to monitor to ensure full service recovery.
resolved Sep 03, 2025, 12:02 PM UTC

Sync Gateway service is fully operational. This incident has been resolved.

Read the full incident report →