Service Fusion incident

Unable to access *.servicefusion.com, other domains

Critical Resolved View vendor source →

Service Fusion experienced a critical incident on August 13, 2025 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 11:27 AM UTC
Resolved
Aug 13, 2025, 02:19 PM UTC
Duration
2h 52m
Detected by Pingoru
Aug 13, 2025, 11:27 AM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking

Update timeline

  1. investigating Aug 13, 2025, 11:27 AM UTC

    We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.

  2. identified Aug 13, 2025, 11:58 AM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Aug 13, 2025, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 13, 2025, 12:38 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2025, 02:19 PM UTC

    This incident has been resolved.