Service Fusion experienced a major incident on January 8, 2026 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Update timeline
- investigating Jan 08, 2026, 05:30 PM UTC
Investigating reports of various 'Hmmm' errors received while operating in Service Fusion.
- resolved Jan 08, 2026, 05:46 PM UTC
This incident has been resolved.